Luxury Front Desk Guest Service Allrounder

Swissotel; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Swissôtel Sydney, a luxury five‑star hotel in the heart of the city, seeks a Guest Service Allrounder to join our Front Office team. You will warmly welcome guests, handle check-in/check-out, and assist with requests to create memorable experiences.

Ideal candidates have Front Office experience in luxury settings, strong communication skills, and flexibility to work shifts including weekends and public holidays. Opera or Opera Cloud experience is favorable.

Qualifications

• Natural ability to authentically connect with people.
• Front Office experience in luxury environment preferred.
• Experience with Opera or Opera Cloud is beneficial.
• Excellent communication skills.
• Ability to work varied shifts, including weekends and holidays.

Responsibilities

• Welcoming guests with prompt, courteous check-in and check-out.
• Assist guests and fulfill requests to create memorable experiences.
• Ensure timely delivery of guest amenities and protect guests' belongings.
• Handle enquiries via telephone and email from in-house and external guests.
• Coordinate with Food & Beverage and Housekeeping for guest movements and activities.
• Meet and exceed guest expectations and handle complaints professionally.

Skills

Guest service

Customer service

Communication skills

Hospitality

Tools

Opera Cloud

Opera

Job description

Swissôtel Sydney, a luxury five‑star hotel in the heart of the city, seeks a Guest Service Allrounder to join our Front Office team. You will warmly welcome guests, handle check-in/check-out, and assist with requests to create memorable experiences.

Ideal candidates have Front Office experience in luxury settings, strong communication skills, and flexibility to work shifts including weekends and public holidays. Opera or Opera Cloud experience is favorable.