Front Office All-Rounder - Flexible Shifts & Guest Services

Pullman; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Accor discounts

Job summary

Pullman Sydney Hyde Park is seeking a proactive Front Office All-Rounder to join our dynamic team. You will manage check-in/check-out, answer inquiries, and assist with guest requests while ensuring smooth daily front desk operations.

The ideal candidate is customer-focused, detail-oriented, and able to handle a wide range of responsibilities to deliver exceptional service to our guests in a vibrant Sydney setting.

Qualifications

• Opera Cloud knowledge is required.
• Strong verbal and non-verbal communication skills.
• Strong telephone etiquette.
• Flexibility to work a rotating roster.
• Flexibility to work on weekends, nights, and public holidays.
• Excellent organisational and multitasking abilities.
• Able to work independently and as part of a team.

Responsibilities

• Manage check-in and check-out processes at the front desk.
• Answer inquiries and assist guests with requests or concerns.
• Resolve issues or conflicts swiftly and effectively.
• Understand hotel facilities and local attractions for guest guidance.
• Support front office operations to ensure smooth daily runs.

Skills

Opera Cloud

Clear communication

Telephone etiquette

Roster flexibility

Organisational skills

Team player

Job description

Pullman Sydney Hyde Park is seeking a proactive Front Office All-Rounder to join our dynamic team. You will manage check-in/check-out, answer inquiries, and assist with guest requests while ensuring smooth daily front desk operations.

The ideal candidate is customer-focused, detail-oriented, and able to handle a wide range of responsibilities to deliver exceptional service to our guests in a vibrant Sydney setting.