Luxury Concierge: Elevate Every Guest Experience

Crystalbrook Collection; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

F&B discount

Room rate discount

Family & friends discount

Enhanced parental leave

Sustainability initiatives

Online training & career development

Internal mobility program

Job summary

Crystalbrook Sam in Adelaide is seeking a Concierge to join our opening team, delivering hospitality with warmth and personality. You will be one of the first touches our guests meet, helping craft memorable stays through thoughtful service.

As a frontline host, you will welcome arrivals, assist with luggage and vehicle movements, share local recommendations and ensure each guest feels valued and cared for across a rotating roster including weekends and public holidays.

Qualifications

• A current driving licence.
• Excellent interpersonal and communication skills.
• Genuine passion for creating exceptional guest experiences.
• Flexible across weekends and public holidays.

Responsibilities

• Create memorable first impressions, welcoming guests with warmth, confidence and genuine personality.
• Assist with guest arrivals and departures, luggage handling and vehicle movements.
• Safely park, retrieve and manoeuvre guest vehicles.
• Share local knowledge, recommending Adelaide experiences, dining destinations and hidden gems.
• Anticipate guest needs, offer thoughtful assistance and elevate their stay.
• Collaborate across the hotel to deliver a polished, personalised Crystalbrook guest experience.

Skills

Customer service

Communication

Interpersonal skills

Driving license

Cultural awareness

Job description

Crystalbrook Sam in Adelaide is seeking a Concierge to join our opening team, delivering hospitality with warmth and personality. You will be one of the first touches our guests meet, helping craft memorable stays through thoughtful service.

As a frontline host, you will welcome arrivals, assist with luggage and vehicle movements, share local recommendations and ensure each guest feels valued and cared for across a rotating roster including weekends and public holidays.