Concierge

Crystalbrook Collection; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

F&B discount

Room rate discount

Family & friends discount

Enhanced parental leave

Sustainability initiatives

Online training & career development

Internal mobility program

Job summary

Crystalbrook Sam in Adelaide is seeking a Concierge to join our opening team, delivering hospitality with warmth and personality. You will be one of the first touches our guests meet, helping craft memorable stays through thoughtful service.

As a frontline host, you will welcome arrivals, assist with luggage and vehicle movements, share local recommendations and ensure each guest feels valued and cared for across a rotating roster including weekends and public holidays.

Qualifications

• A current driving licence.
• Excellent interpersonal and communication skills.
• Genuine passion for creating exceptional guest experiences.
• Flexible across weekends and public holidays.

Responsibilities

• Create memorable first impressions, welcoming guests with warmth, confidence and genuine personality.
• Assist with guest arrivals and departures, luggage handling and vehicle movements.
• Safely park, retrieve and manoeuvre guest vehicles.
• Share local knowledge, recommending Adelaide experiences, dining destinations and hidden gems.
• Anticipate guest needs, offer thoughtful assistance and elevate their stay.
• Collaborate across the hotel to deliver a polished, personalised Crystalbrook guest experience.

Skills

Customer service

Communication

Interpersonal skills

Driving license

Cultural awareness

Job description

At Crystalbrook Sam, we are creating something special in the heart of Adelaide. A hotel where personality meets exceptional hospitality, where every interaction matters and where our guests experience a refreshingly different approach to luxury.

We are looking for an engaging, personable and guest-focused Concierge to join our opening team and help bring the Crystalbrook Sam experience to life.

As one of the first faces our guests meet and one of the last they remember, you will play an important role in shaping their experience. From a warm welcome and a seamless arrival to thoughtful recommendations and those unexpected moments of delight, you will help make every stay memorable.

The Opportunity:

This is a full time position across a 7 day roster with some weekends, evenings and public holiday working, ideal for someone who thrives on variety, enjoys meeting people and takes pride in delivering exceptional service.

Working alongside our Front Office team, you will:

• Create memorable first impressions, welcoming guests with warmth, confidence and genuine personality.
• Assist with guest arrivals and departures, luggage handling and vehicle movements, ensuring every experience feels seamless.
• Safely park, retrieve and manoeuvre guest vehicles, including both manual and automatic cars.
• Share your local knowledge, recommending Adelaide experiences, dining destinations and hidden gems.
• Anticipate guest needs, offer thoughtful assistance and find creative ways to elevate their stay.
• Collaborate across the hotel to deliver a polished, personalised and distinctly Crystalbrook guest experience.

More About You:

We are looking for someone who brings energy, initiative and a natural ability to connect with people.

You will have:

• A current driving licence
• Excellent interpersonal and communication skills, with an engaging and approachable personality
• A genuine passion for creating exceptional guest experiences
• The confidence to engage with guests from differing cultures, ensuring everyone feels welcome and valued
• A professional presentation, positive attitude and an eye for the little details
• The ability to stay organised, adaptable and composed in a busy hotel environment
• Flexibility to work across a rotating roster, including weekends and public holidays

Previous experience in a luxury hotel, guest services, concierge or valet environment would be wonderful, but personality, attitude and a guest-first mindset are just as important to us.

Why Crystalbrook?

Crystalbrook Collection is a portfolio of distinctive luxury hotels, celebrated for our commitment to responsible luxury, individuality and creating experiences that stay with our guests.

Joining the opening team at Crystalbrook Sam means being part of something from the beginning. An opportunity to contribute your personality, share ideas and help shape the culture and guest experience of Adelaide's exciting new hotel.

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental Leave and lifestyle benefits
• A commitment to a green future through enhanced sustainability practices
• Access to our internal mobility program and team reward schemes
• Online learning and training with tailored career development pathways
• A culture of collaboration, elevating experiences and diversity
• Limitless career opportunities in a fast growing, dynamic environment
• Regular service recognition and team engagement events

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.

Ready to Make an Impression?

If you love connecting with people, bring a natural sense of hospitality and believe the smallest gestures can create the most memorable experiences, we would love to hear from you.

Crystalbrook Collection is an award-winning hotel development and management company, home to one of Australia’s newest portfolios of distinctive upscale hotels, restaurants and bars.

In just eight years, we have grown to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland, with exciting new hotel in Canberra in 2027. With continued ambition for growth across Australia and internationally, Crystalbrook Collection is proudly shaping a bold and distinctive future in hospitality.