Luxury Boutique Host — Guest Experience & Events

Elmo; Darwin; On-site; AUD 55,000 - 70,000; Full time

Job summary

Paspaley, a prestigious Australian luxury brand, invites a Boutique Host to join our high-performing team in the boutique. You will welcome clients, deliver refined hospitality, and help create a warm, luxurious environment that reflects the brand's heritage and craftsmanship.

The role focuses on seamless operations, coordinating appointments and walk-ins, collaborating with Client Advisors, and upholding exceptional service standards across all client interactions.

Qualifications

• Experience in luxury or premium retail, hospitality, or high‑touch client service.
• Composed presence, impeccable presentation, and clear communication.
• Curiosity about craftsmanship and genuine interest in fine jewellery.
• Reliability and flexibility across boutique trading hours.

Responsibilities

• Create a warm and memorable first impression by welcoming customers and ensuring they feel valued from the moment they enter the boutique.
• Deliver exceptional hospitality by offering refreshments and creating a comfortable, luxurious environment for clients.
• Support the seamless flow of appointments and walk-in customers during busy trading periods.
• Collaborate with Client Advisors to ensure smooth transitions throughout the customer journey.
• Monitor customer wait times and provide timely updates where required.
• Maintain impeccable boutique presentation, ensuring customer areas are always welcoming and beautifully presented.
• Support boutique events and activations throughout the seasonal period.
• Work collaboratively with the boutique team to deliver exceptional service and uphold Paspaley's luxury standards.

Skills

Luxury retail experience

Hospitality

Client service

Job description

Paspaley, a prestigious Australian luxury brand, invites a Boutique Host to join our high-performing team in the boutique. You will welcome clients, deliver refined hospitality, and help create a warm, luxurious environment that reflects the brand's heritage and craftsmanship.

The role focuses on seamless operations, coordinating appointments and walk-ins, collaborating with Client Advisors, and upholding exceptional service standards across all client interactions.