Client Advisor - MEL

Paspaley Pearls; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Paspaley Pearls in Melbourne invites an experienced luxury retail specialist to welcome clients with warmth, guide them through our exquisite collection, and uphold the brand's calm, premium environment.

You will build lasting relationships, share the craftsmanship behind each piece, and manage appointments with discretion and grace, contributing to an inclusive team, ongoing luxury service training, and exceptional client experiences.

Qualifications

• Experience in luxury or premium retail or high-touch client service.
• Composed presence with impeccable presentation and natural communication.
• Curiosity about craftsmanship and fine jewellery.
• Reliability and flexibility across boutique trading hours.

Responsibilities

• Create warm, calm moments that feel personal and considered.
• Share the craftsmanship and story behind each piece with authenticity and grace.
• Host well‑prepared appointments—from welcome to thoughtful farewell.
• Build lasting relationships through thoughtful outreach and timely follow‑up.
• Keep the boutique ready with accurateCRM, well‑prepared appointments, and immaculate presentation.
• Support precise product handling and elegant client presentations during discovery.
• Arrange simple service needs (orders, repairs, collections) with clear, proactive updates.

Skills

Luxury retail experience

Excellent communication

Attention to detail

Customer relationship building

Job description

Rooted in heritage and exceptional craft, Paspaley creates pieces of enduring beauty and experiences shaped with the same care. We believe true luxury begins with genuine connection, welcoming clients into spaces that feel calm, thoughtful, and beautifully considered. Within our boutiques, teams embody this with warmth, sincerity, and expert guidance, creating moments of quiet significance and lasting resonance.

Key Responsibilities

• Create warm, calm moments that feel personal and considered.
• Share the craftsmanship and story behind each piece with authenticity and grace.
• Host well‑prepared appointmentsfrom welcome to thoughtful farewell.
• Build lasting relationships through thoughtful outreach andtimelyfollow‑up.
• Keep the boutique ready withaccurateCRM, well‑prepared appointments, and immaculate presentation.
• Support precise product handling and elegant client presentations during discovery.
• Arrange simple service needs (orders, repairs, collections) with clear, proactive updates.

About You

• Experience in luxury or premium retail, hospitality, or high‑touch client service.
• Composed presence, impeccable presentation, and natural communication.
• Curiosity about craftsmanship and a genuine interest in fine jewellery.
• Reliability and flexibility across boutique trading hours.

Why Paspaley?

• Be part of a prestigious Australian brand with global recognition.
• Enjoy ongoing training in luxury service, styling, and product knowledge.
• Work in a supportive, inclusive team culture.
• Discover exciting career pathways in luxury retail.

At Paspaley, we believe that diversity enriches both our workplace and our client experience. We welcome applications from all backgrounds and are committed to fostering an inclusive environment where everyone feels valued and supported. As an Equal Opportunity Employer, we select talent based on skills, experience, and alignment with our brand values.