Boutique Host / Christmas Casual - Dwn

Elmo; Darwin; On-site; AUD 55,000 - 70,000; Full time

Job summary

Paspaley, a prestigious Australian luxury brand, invites a Boutique Host to join our high-performing team in the boutique. You will welcome clients, deliver refined hospitality, and help create a warm, luxurious environment that reflects the brand's heritage and craftsmanship.

The role focuses on seamless operations, coordinating appointments and walk-ins, collaborating with Client Advisors, and upholding exceptional service standards across all client interactions.

Qualifications

• Experience in luxury or premium retail, hospitality, or high‑touch client service.
• Composed presence, impeccable presentation, and clear communication.
• Curiosity about craftsmanship and genuine interest in fine jewellery.
• Reliability and flexibility across boutique trading hours.

Responsibilities

• Create a warm and memorable first impression by welcoming customers and ensuring they feel valued from the moment they enter the boutique.
• Deliver exceptional hospitality by offering refreshments and creating a comfortable, luxurious environment for clients.
• Support the seamless flow of appointments and walk-in customers during busy trading periods.
• Collaborate with Client Advisors to ensure smooth transitions throughout the customer journey.
• Monitor customer wait times and provide timely updates where required.
• Maintain impeccable boutique presentation, ensuring customer areas are always welcoming and beautifully presented.
• Support boutique events and activations throughout the seasonal period.
• Work collaboratively with the boutique team to deliver exceptional service and uphold Paspaley's luxury standards.

Skills

Luxury retail experience

Hospitality

Client service

Job description

Job Description

Paspaley is an iconic Australian luxury brand that is home to the rarest and most beautiful pearls in the world. We are a leader in contemporary pearl jewellery design, with our distinctive collections available through Paspaley boutiques and eBoutique.

Introduction

We are looking for a passionate Boutique Host to join our high-performing team.

Description

Key Responsibilities

• Create a warm and memorable first impression by welcoming customers and ensuring they feel valued from the moment they enter the boutique.
• Deliver exceptional hospitality by offering refreshments and creating a comfortable, luxurious environment for clients.
• Support the seamless flow of appointments and walk-in customers during busy trading periods.
• Collaborate with Client Advisors to ensure smooth transitions throughout the customer journey.
• Monitor customer wait times and provide timely updates where required.
• Maintain impeccable boutique presentation, ensuring customer areas are always welcoming and beautifully presented.
• Support boutique events and activations throughout the seasonal period.
• Work collaboratively with the boutique team to deliver exceptional service and uphold Paspaley's luxury standards.

About You

• Experience in luxury or premium retail, hospitality, or high‑touch client service.
• Composed presence, impeccable presentation, and natural communication.
• Curiosity about craftsmanship and a genuine interest in fine jewellery.
• Reliability and flexibility across boutique trading hours.

Why Paspaley?

• Be part of a prestigious Australian brand with global recognition.
• Enjoy ongoing training in luxury service, styling, and product knowledge.
• Work in a supportive, inclusive team culture.
• Discover exciting career pathways in luxury retail.

Skills And Experiences

At Paspaley, we believe that diversity enriches both our workplace and our client experience. We welcome applications from all backgrounds and are committed to fostering an inclusive environment where everyone feels valued and supported. As an Equal Opportunity Employer, we select talent based on skills, experience, and alignment with our brand values.