Client Advisor

Elmo; Melbourne; In loco; AUD 52.000 - 76.000; Tempo pieno

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Paspaley seeks a Client Advisor to join its luxury retail team in Melbourne. You will engage clients with warmth, present exquisite pieces, and share the craftsmanship behind each item to create memorable experiences.

The role emphasizes refined presentation, excellent communication, and reliability across boutique trading hours, with ongoing training in luxury service and product knowledge.

Competenze

• Experience in luxury or premium retail, hospitality, or high-touch client service.
• Composed presence, impeccable presentation, and natural communication.
• Curiosity about craftsmanship and genuine interest in fine jewellery.
• Reliability and flexibility across boutique trading hours.

Mansioni

• Create warm, calm moments that feel personal and considered.
• Share the craftsmanship and story behind each piece with authenticity and grace.
• Host well-prepared appointments from welcome to thoughtful farewell.
• Build lasting relationships through thoughtful outreach and timely follow-up.
• Keep the boutique ready with accurate CRM, well-prepared appointments, and immaculate presentation.
• Support precise product handling and elegant client presentations during discovery.
• Arrange simple service needs (orders, repairs, collections) with clear, proactive updates.

Conoscenze

Luxury retail experience

Impeccable presentation

Natural communication

Flexibility across trading hours

Curiosity about craftsmanship

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Job Description

Introduction

Paspaley is an iconic Australian luxury brand that is home to the rarest and most beautiful pearls in the world. We are a leader in contemporary pearl jewellery design, with our distinctive collections available through Paspaley boutiques and eBoutique.

We are looking for a passionate Client Advisor to join our high-performing team.

Description

Key Responsibilities

• Create warm, calm moments that feel personal and considered.
• Share the craftsmanship and story behind each piece with authenticity and grace.
• Host well‑prepared appointments from welcome to thoughtful farewell.
• Build lasting relationships through thoughtful outreach and timely follow‑up.
• Keep the boutique ready with accurate CRM, well‑prepared appointments, and immaculate presentation.
• Support precise product handling and elegant client presentations during discovery.
• Arrange simple service needs (orders, repairs, collections) with clear, proactive updates.

About You

• Experience in luxury or premium retail, hospitality, or high‑touch client service.
• Composed presence, impeccable presentation, and natural communication.
• Curiosity about craftsmanship and a genuine interest in fine jewellery.
• Reliability and flexibility across boutique trading hours.

Why Paspaley?

• Be part of a prestigious Australian brand with global recognition.
• Enjoy ongoing training in luxury service, styling, and product knowledge.
• Work in a supportive, inclusive team culture.
• Discover exciting career pathways in luxury retail.

Skills And Experiences

At Paspaley, we believe that diversity enriches both our workplace and our client experience. We welcome applications from all backgrounds and are committed to fostering an inclusive environment where everyone feels valued and supported. As an Equal Opportunity Employer, we select talent based on skills, experience, and alignment with our brand values.