Luxury Jewelry Client Concierge

Paspaley Pearls; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Paspaley Pearls in Melbourne invites an experienced luxury retail specialist to welcome clients with warmth, guide them through our exquisite collection, and uphold the brand's calm, premium environment.

You will build lasting relationships, share the craftsmanship behind each piece, and manage appointments with discretion and grace, contributing to an inclusive team, ongoing luxury service training, and exceptional client experiences.

Qualifications

• Experience in luxury or premium retail or high-touch client service.
• Composed presence with impeccable presentation and natural communication.
• Curiosity about craftsmanship and fine jewellery.
• Reliability and flexibility across boutique trading hours.

Responsibilities

• Create warm, calm moments that feel personal and considered.
• Share the craftsmanship and story behind each piece with authenticity and grace.
• Host well‑prepared appointments—from welcome to thoughtful farewell.
• Build lasting relationships through thoughtful outreach and timely follow‑up.
• Keep the boutique ready with accurateCRM, well‑prepared appointments, and immaculate presentation.
• Support precise product handling and elegant client presentations during discovery.
• Arrange simple service needs (orders, repairs, collections) with clear, proactive updates.

Skills

Luxury retail experience

Excellent communication

Attention to detail

Customer relationship building

Job description

Paspaley Pearls in Melbourne invites an experienced luxury retail specialist to welcome clients with warmth, guide them through our exquisite collection, and uphold the brand's calm, premium environment.

You will build lasting relationships, share the craftsmanship behind each piece, and manage appointments with discretion and grace, contributing to an inclusive team, ongoing luxury service training, and exceptional client experiences.