Boutique Welcome Host & Front‑of‑House Operations

Audemars Piguet; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Job summary

Audemars Piguet Australia is seeking a dedicated front-of-house coordinator for our Sydney boutique. You will welcome clients, manage the appointments calendar, and support smooth boutique operations with precision and warmth.

The role emphasizes exceptional client experiences, strong organisational skills and collaboration with finance and support functions. Experience in hospitality, luxury retail or administrative coordination will help you thrive in a fast-paced, premium environment.

Qualifications

• 3+ years in hospitality, luxury retail, customer service, reception or admin roles.
• Customer-centric mindset with passion for client experiences.
• Excellent organizational skills and ability to multitask.
• Experience coordinating appointments/front-of-house activities.
• Strong interpersonal and communication skills.
• High level of professionalism and attention to detail.
• Proactive, reliable with problem-solving abilities.
• Experience in logistics coordination or office administration is a plus.
• Experience with procurement or invoice management is a plus.
• Ability to work across multiple functions and support front/back-office activities.

Responsibilities

• Welcome clients and visitors with warmth and professionalism.
• Act as the first point of contact for the boutique and ensure brand-aligned client experiences.
• Manage incoming calls, emails and client enquiries with timely responses.
• Coordinate appointments, client arrivals and boutique traffic flow.
• Support collection and accuracy of client information in CRM and visitor tracking tools.
• Maintain the boutique appointment calendar and coordinate scheduling for the team.
• Monitor daily boutique traffic and keep records and reports up to date.
• Ensure the boutique is presented to the highest standards at all times.
• Manage hospitality materials and assist with inventory replenishment.
• Provide administrative support via document prep, filing, data entry and record management.
• Support logistics and shipment coordination with internal processes.
• Assist with invoice tracking, supplier coordination and follow-up tasks.
• Coordinate with vendors and internal stakeholders for boutique maintenance.
• Act as a liaison between boutique, finance and support functions.
• Support cross-team communication to ensure operational efficiency.
• Provide support during events and peak periods for seamless execution.

Skills

Hospitality experience

Luxury retail

Customer service

Reception

Administrative support

CRM systems

Microsoft Office

Communication skills

Problem-solving

Tools

CRM systems

Microsoft Office

Job description

Audemars Piguet Australia is seeking a dedicated front-of-house coordinator for our Sydney boutique. You will welcome clients, manage the appointments calendar, and support smooth boutique operations with precision and warmth.

The role emphasizes exceptional client experiences, strong organisational skills and collaboration with finance and support functions. Experience in hospitality, luxury retail or administrative coordination will help you thrive in a fast-paced, premium environment.