Luxury Front Desk Duty Manager – Guest Experience Leader

W Hotels; Sydney; Presencial; AUD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounts on Marriott room rates

Exclusive hotel training opportunities

Discounts on food & beverage

Wellbeing & mindfulness programs

Employee Assistance Program

Descripción de la vacante

W Sydney is seeking a charismatic Duty Manager to lead the Front Desk/Welcome Team, reporting to the Executive Assistant Manager of Rooms. This role balances guest needs with business priorities and maintains W brand standards across all hotel operations.

The Duty Manager will supervise daily operations, drive the Whatever Whenever culture, and ensure exceptional guest experiences while collaborating with senior leadership to uphold service excellence throughout the property.

Formación

• Previous experience in Front Desk/Front Office role, ideally within a supervisory or DM position, within a luxury hotel.
• Knowledge of procedures and policies for check-in/check-out, pre-arrival planning, property based systems (Opera) and room inventory management.
• Attention to detail and excellent oral & written communication skills.
• Ability to work on weekends/public holidays based on operational/business requirements.
• Basic computer skills (email, Microsoft Office suite, etc).

Responsabilidades

• Performing day-to-day duties with passion and charisma whilst demonstrating outstanding communication skills.
• Driving W's Whatever Whenever Culture and Bonvoy Loyalty program.
• Assists the Welcome and Whatever Wherever Managers with all aspects of Rooms Division operations including business decisions and following W brand guidelines.
• Responsible for the smooth and efficient operations of all areas of the Hotel, in the absence of Senior Leadership Team.
• Ensures Welcome Desk, Whatever Whenever, Wheels and Concierge maintains high standards of service that maximizes guests satisfaction.
• Extensive knowledge of guest services procedures, financial procedures, and payment processes.
• Establishes challenging, realistic and obtainable goals to guide operation and performance.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Conocimientos

Front Desk experience

Supervisory experience

Communication skills

Herramientas

Opera

Descripción del empleo

W Sydney is seeking a charismatic Duty Manager to lead the Front Desk/Welcome Team, reporting to the Executive Assistant Manager of Rooms. This role balances guest needs with business priorities and maintains W brand standards across all hotel operations.

The Duty Manager will supervise daily operations, drive the Whatever Whenever culture, and ensure exceptional guest experiences while collaborating with senior leadership to uphold service excellence throughout the property.