Lux Front Office Leader – Guest Experience

The Star Entertainment Group; Sydney; On-site; AUD 75,000 - 110,000; Full time

Benefits offered by this job

Complimentary meals on site

Uniform provided and laundered

Five weeks annual leave (shift workers

Discounted parking and transport

Up to 30% discounts at restaurants and

Lifestyle discounts

Diversity & Inclusion focus

Career growth opportunities

Job summary

The Star Grand Hotel Sydney is seeking an Assistant Front Office Manager to lead nightly guest services and uphold the highest standards of luxury hospitality. Reporting to the Front Office Manager, you will oversee a dedicated team and ensure seamless service delivery across the front desk and guest interactions.

Experience in luxury hotels, strong leadership, exceptional communication, and solid problem-solving are essential.

Qualifications

• Proven leadership experience in luxury hospitality.
• Exceptional interpersonal and communication skills.
• Strong problem-solving and decision-making capabilities.
• Keen attention to detail and client-focused delivery.
• Ability to work in a fast-paced, guest-centric environment.

Responsibilities

• Ensure highest standards of guest service at check-in and during stays.
• Distribute guest feedback to departments and address guest needs.
• Assist with people planning, including recruitment, rostering, and training.

Skills

Leadership

Interpersonal skills

Problem solving

Attention to detail

Customer focus

Tools

Opera PMS

Job description

The Star Grand Hotel Sydney is seeking an Assistant Front Office Manager to lead nightly guest services and uphold the highest standards of luxury hospitality. Reporting to the Front Office Manager, you will oversee a dedicated team and ensure seamless service delivery across the front desk and guest interactions.

Experience in luxury hotels, strong leadership, exceptional communication, and solid problem-solving are essential.