Front Office Supervisor (Full Time)

Accor; Sydney; On-site; AUD 43,000 - 65,000; Full time

Benefits offered by this job

Heartist benefits

Worldwide hotel discounts

Career development

Global network opportunities

Job summary

Swissôtel Sydney, a luxury five-star hotel, is seeking a Full-Time Front Office Supervisor to lead the Front Office team on shift and coach Guest Services Agents. You will drive day-to-day operations, set KPIs with the FO leadership team, resolve guest issues, and uphold a 5-star Heart Felt Service standard, while training staff and maintaining professional presentation.

The role requires a minimum of 2 years in front office and full work rights in Australia, with proficiency in OPERA PMS or

Qualifications

• Minimum 2 years working in front office.
• Strong leadership qualities.
• Proficient with OPERA PMS or OPERA Cloud.
• Ability to handle multiple tasks in a busy environment.
• Excellent verbal and written English communication skills.
• High standard of personal presentation and professionalism.
• Full work rights in Australia.

Responsibilities

• Oversee day-to-day Front Office operations on shift.
• Drive Front Office projects and KPIs with the leadership team.
• Lead by example in all areas and resolve complaints.
• Provide guidance and training to Front Office staff.
• Maintain a 5-star Heart Felt Service standard.

Skills

Front office experience

Leadership

Multitasking

Problem solving

Verbal & written English

Professional presentation

Conflict resolution

Tools

OPERA PMS/OPERA Cloud

Microsoft Word

Microsoft Excel

Outlook

Job description

Company Description

Swissôtel Sydney is a luxury five-star hotel located in the heart of Sydney’s business, retail and entertainment district. The hotel boasts 369 beautifully appointed guest rooms and suites offering contemporary living for the modern business and leisure traveler. Our facilities include our Ten Stories Restaurant, Arches Bar on Market, Meeting Rooms and Conferencing spaces including a heritage-listed ballroom seating up to 400 people, fully equipped fitness centre, outdoor swimming pool and award-winning Spa Centre, Spa and Sport.

Job Description

We currently have an opportunity for Front Office Superstar to join our fun and highly performing Front Office team as Full-Time Front Office Supervisor. As a Front Office Supervisor, you will work closely with our Guest Service All Rounders and Assistant Managers in supervising the day to day operations of the Front Office team including but not limited to onboarding and training of new Guest Services Agents and Swiss Service Agents.

Duties

Reporting to the Front Office Manager, you will be the Hotel representative on shift and lead the day to day operations of the hotel across Front Office.

• Assist the Front Office Management in overseeing the efficient running of the Front Office Department, including operations and employees.
• Along with the FO leadership team, drive Front Office projects and departmental KPIs.
• Lead by example in all areas.
• Resolve complaints and challenges presented.
• Provide guidance, support training and leadership to all employees.
• Always remain professional in attitude, manner and presentation providing Guests with a 5 star Heart Felt Service.

This role falls under HIGA Level 5, with the following rates: Monday to Friday $31.30, Saturday $39.13 and Sunday $46.95.

Qualifications

To be successful on this role, you will possess the following skills and experiences:

• Minimum 2 years working in front office.
• Strong leadership qualities.
• Proficient with software programs such as Microsoft Word, Excel, Outlook and OPERA PMS or OPERA Cloud.
• Ability to focus on multiple tasks in a busy environment.
• Effective problem solving/decision making abilities.
• Excellent verbal and written English communication skills.
• High standard of personal presentation and professionalism.
• Confident in conflict resolution and complaints handling.
• Full work rights in Australia.

Additional Information

Why work for Accor?

• Exclusive Heartist benefits, including worldwide hotel discounts.
• Career development with one of the world’s leading hospitality groups.
• Opportunities to grow within your property and across Accor’s global network!