Front Office Supervisor - Lead Guest Services & KPIs

Accor; Sydney; On-site; AUD 43,000 - 65,000; Full time

Benefits offered by this job

Heartist benefits

Worldwide hotel discounts

Career development

Global network opportunities

Job summary

Swissôtel Sydney, a luxury five-star hotel, is seeking a Full-Time Front Office Supervisor to lead the Front Office team on shift and coach Guest Services Agents. You will drive day-to-day operations, set KPIs with the FO leadership team, resolve guest issues, and uphold a 5-star Heart Felt Service standard, while training staff and maintaining professional presentation.

The role requires a minimum of 2 years in front office and full work rights in Australia, with proficiency in OPERA PMS or

Qualifications

• Minimum 2 years working in front office.
• Strong leadership qualities.
• Proficient with OPERA PMS or OPERA Cloud.
• Ability to handle multiple tasks in a busy environment.
• Excellent verbal and written English communication skills.
• High standard of personal presentation and professionalism.
• Full work rights in Australia.

Responsibilities

• Oversee day-to-day Front Office operations on shift.
• Drive Front Office projects and KPIs with the leadership team.
• Lead by example in all areas and resolve complaints.
• Provide guidance and training to Front Office staff.
• Maintain a 5-star Heart Felt Service standard.

Skills

Front office experience

Leadership

Multitasking

Problem solving

Verbal & written English

Professional presentation

Conflict resolution

Tools

OPERA PMS/OPERA Cloud

Microsoft Word

Microsoft Excel

Outlook

Job description

Swissôtel Sydney, a luxury five-star hotel, is seeking a Full-Time Front Office Supervisor to lead the Front Office team on shift and coach Guest Services Agents. You will drive day-to-day operations, set KPIs with the FO leadership team, resolve guest issues, and uphold a 5-star Heart Felt Service standard, while training staff and maintaining professional presentation.

The role requires a minimum of 2 years in front office and full work rights in Australia, with proficiency in OPERA PMS or