Front Office Operations Leader

Novotel Hotels; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

Novotel Hotels in Sydney is seeking a Front Office Supervisor to lead the Front Office team and ensure seamless guest experiences. You will work closely with reception, concierge and reservations to deliver warm, efficient service across all guest touchpoints, including check-in and check-out, and to uphold Novotel's brand promise.

The role requires calm decision-making, strong communication skills, and a proactive approach to safety and guest satisfaction in a fast-paced hotel environment.

Responsibilities

• Assist and oversee the day-to-day operations of the Front Office team
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Ensure the smooth and efficient running of the Hotel's operation in absence of the Director of Operations & Front Office Manager with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Process and assist with check-in and check-out of guests
• Respond to and coordinate emergency situations.

Job description

Novotel Hotels in Sydney is seeking a Front Office Supervisor to lead the Front Office team and ensure seamless guest experiences. You will work closely with reception, concierge and reservations to deliver warm, efficient service across all guest touchpoints, including check-in and check-out, and to uphold Novotel's brand promise.

The role requires calm decision-making, strong communication skills, and a proactive approach to safety and guest satisfaction in a fast-paced hotel environment.