Loyalty Partnerships Ops Specialist — Remote & Travel Perks

Virgin Australia Airlines; Brisbane; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Generous bonus structure

Travel discounts

Flexible working arrangements

Lounge membership discounts

Wellness platform

Employee Assistance Program

Job summary

Virgin Australia is seeking a Loyalty Airline Partner Operations Specialist for a 12-month fixed-term role in Brisbane. You’ll help deliver loyalty capabilities across Velocity and Virgin Australia Business Flyer, supporting onboarding, integration, testing, and ongoing operation with partners and vendors.

You will manage SLAs, participate in UAT/CVT, translate business objectives into system solutions, and work with Sabre platforms and loyalty systems to drive high-value guest experiences.

Qualifications

• Experience in functional and/or systems analysis and operational delivery.
• Experience working with and managing relationships with software and systems vendors.
• Strong stakeholder management capability and experience dealing with multiple internal/external stakeholders.
• Airline and/or Loyalty systems experience and a solid understanding of industry processes.
• Excellent communication, analytical, and interpersonal skills.

Responsibilities

• Assist onboarding and integration of loyalty partners across multiple systems and touchpoints.
• Provide SME support to loyalty projects and program changes.
• Manage internal and external vendor SLAs with stakeholders.
• Participate in User Acceptance Testing (UAT), Customer Verification Testing (CVT), and production validation.
• Ensure operational activities align with SLAs and are well-reported.

Skills

Functional/systems analysis

Vendor management

Stakeholder management

Airline/Loyalty systems experience

Communication/analytical skills

Attention to detail

IATA standards knowledge

Sabre platforms

Fares/ticketing/ATPCO/tax knowledge

Tools

Sabre platforms

NextGen retailing platform

ALMS

IBS Loyalty Systems

Job description

Virgin Australia is seeking a Loyalty Airline Partner Operations Specialist for a 12-month fixed-term role in Brisbane. You’ll help deliver loyalty capabilities across Velocity and Virgin Australia Business Flyer, supporting onboarding, integration, testing, and ongoing operation with partners and vendors.

You will manage SLAs, participate in UAT/CVT, translate business objectives into system solutions, and work with Sabre platforms and loyalty systems to drive high-value guest experiences.