Loyalty Systems Architect

Virgin Australia; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Discounted flights

Hybrid work style

Travel insurance discounts

Lounge membership discounts

Wellbeing programme

Dress for Your Day

Job summary

Virgin Australia is seeking a Systems Specialist to support the Loyalty technology stack and its integrations. You will work with business stakeholders to translate needs into practical technology solutions and contribute to end-to-end system improvements.

You will help coordinate upgrades, support governance processes, and collaborate with vendors to ensure smooth delivery. A tertiary Information Systems qualification and strong communication skills are required.

Qualifications

• Have a tertiary qualification in Information Systems or equivalent experience.
• Can analyse business issues, gather requirements and translate them into practical system solutions.
• Have supported business systems in a large organisation.
• Have identified opportunities for continuous improvement and helped deliver change.
• Have experience managing and delivering small work packages.
• Understand IT systems, integrations and how changes can affect connected systems and business processes.
• Have a good understanding of the business area and its systems.
• Understand the project and system development lifecycle.
• Communicate clearly with users, leaders, technology teams and vendors.
• Bring strong problem-solving skills and can work independently as well as collaboratively.
• Can produce clear documentation for a broad audience.

Responsibilities

• Support Loyalty systems by understanding their architecture and integrations.
• Translate business needs into practical technology requirements and solutions.
• Contribute to larger technology projects with end-to-end thinking.
• Assist with system upgrades and keep stakeholders informed about changes.
• Design system enhancements and integrations with other technologies.
• Coordinate governance and handovers with Change Advisory Board and knowledge base updates.
• Build relationships with vendors and technology providers.
• Review vendor statements of work and ensure alignment with procurement processes.
• Assist with regular planning with system administrators and contribute to roadmaps.

Skills

Information Systems

Requirements Analysis

Stakeholder Communication

SDLC

Problem Solving

Documentation

Project Delivery

Education

Information Systems degree

Job description

Virgin Australia is seeking a Systems Specialist to support the Loyalty technology stack and its integrations. You will work with business stakeholders to translate needs into practical technology solutions and contribute to end-to-end system improvements.

You will help coordinate upgrades, support governance processes, and collaborate with vendors to ensure smooth delivery. A tertiary Information Systems qualification and strong communication skills are required.