Loyalty Airline Partner Operations Specialist

Virgin Australia Airlines; Brisbane; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Generous bonus structure

Travel discounts

Flexible working arrangements

Lounge membership discounts

Wellness platform

Employee Assistance Program

Job summary

Virgin Australia is seeking a Loyalty Airline Partner Operations Specialist for a 12-month fixed-term role in Brisbane. You’ll help deliver loyalty capabilities across Velocity and Virgin Australia Business Flyer, supporting onboarding, integration, testing, and ongoing operation with partners and vendors.

You will manage SLAs, participate in UAT/CVT, translate business objectives into system solutions, and work with Sabre platforms and loyalty systems to drive high-value guest experiences.

Qualifications

• Experience in functional and/or systems analysis and operational delivery.
• Experience working with and managing relationships with software and systems vendors.
• Strong stakeholder management capability and experience dealing with multiple internal/external stakeholders.
• Airline and/or Loyalty systems experience and a solid understanding of industry processes.
• Excellent communication, analytical, and interpersonal skills.

Responsibilities

• Assist onboarding and integration of loyalty partners across multiple systems and touchpoints.
• Provide SME support to loyalty projects and program changes.
• Manage internal and external vendor SLAs with stakeholders.
• Participate in User Acceptance Testing (UAT), Customer Verification Testing (CVT), and production validation.
• Ensure operational activities align with SLAs and are well-reported.

Skills

Functional/systems analysis

Vendor management

Stakeholder management

Airline/Loyalty systems experience

Communication/analytical skills

Attention to detail

IATA standards knowledge

Sabre platforms

Fares/ticketing/ATPCO/tax knowledge

Tools

Sabre platforms

NextGen retailing platform

ALMS

IBS Loyalty Systems

Job description

We’re the airline that dares to be different, bold, down-to-earth and built around giving our guests real choice. Safety is our backbone, service is our heartbeat, and our people are our superpower.

At Virgin Australia, we’re on a mission to be Australia’s most loved airline, for our people, our guests and our owners and we’re looking for passionate talent to help take us even higher.

We’re vibrant, authentic and unapologetically human. Here, you can bring your whole self, your Virgin Flair and your ambition to a team that champions individuality, innovation and a whole lot of heart. If you’re excited by meaningful work, real opportunities to grow, and a culture where you can genuinely make a difference, you’ll feel right at home with us

As the Loyalty Airline Partner Operations Specialist, you will help deliver seamless and rewarding experiences across our Velocity and Virgin Australia Business Flyer airline partners. In this role, you’ll be responsible for supporting the design, delivery, and ongoing operation of loyalty capabilities to ensure members enjoy smooth points earn/redemption, Status Credit recognition, and high‑value guest experiences across our global partner network.

In addition, you will:

• Support the technical onboarding and integration of new airline loyalty partners across multiple systems and touchpoints.
• Provide SME support to Velocity, Virgin Australia, and Virgin Australia Business Flyer projects and program changes.
• Manage internal and external service provider SLAs in partnership with key stakeholders.
• Participate in User Acceptance Testing (UAT), Customer Verification Testing (CVT), and production validation for new or enhanced solutions.
• Ensure all operational support activities are delivered in line with agreed SLAs.
• Collate and prioritise change requests and maintain effective reporting tools.
• Work closely with business and technology teams to resolve incidents, defects, and member‑facing issues.
• Contribute to strategy and transformation initiatives by translating commercial objectives into practical system and process solutions.
• Play a key role in the maintenance of airline partner operational platforms, including: Sabre reservation platforms, Broader Sabre suite, NextGen retailing platform, ALMS and IBS Loyalty Systems and High‑value guest tier recognition for non‑VA partners

You’ll be great in this role if you:

• Experience in functional and/or systems analysis and operational delivery.
• Experience working with and managing relationships with software and systems vendors.
• Strong stakeholder management capability and experience dealing with multiple internal/external stakeholders.
• Airline and/or Loyalty systems experience and a solid understanding of industry processes.
• Excellent communication, analytical, and interpersonal skills.
• Strong attention to detail and the ability to concisely document requirements.
• Good understanding of IATA standards, airline industry operations, and loyalty program concepts.
• Experience with Sabre platforms (reservations, airport DCS, boarding applications). (Desirable)
• Knowledge of fares/ticketing, ATPCO fare filing, tax filing requirements, and Sabre configuration. (Desirable)
• An inquisitive mind and a keen desire to investigate, explore and understand issues to reach comprehensive solutions

Please note: This is a 12-month opportunity

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Generous bonus structure on achieving OKR’s
• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Flexible working arrangements (including work hours and work from home)
• Discounts on travel insurance, car hire, accommodation and experiences worldwide
• Discounted Virgin Australia Lounge membership
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the Convergedigital wellbeing platform
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules:

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQIA+ community, and anyone else who wants to join our family.