Systems Specialist

Virgin Australia; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Discounted flights

Hybrid work style

Travel insurance discounts

Lounge membership discounts

Wellbeing programme

Dress for Your Day

Job summary

Virgin Australia is seeking a Systems Specialist to support the Loyalty technology stack and its integrations. You will work with business stakeholders to translate needs into practical technology solutions and contribute to end-to-end system improvements.

You will help coordinate upgrades, support governance processes, and collaborate with vendors to ensure smooth delivery. A tertiary Information Systems qualification and strong communication skills are required.

Qualifications

• Have a tertiary qualification in Information Systems or equivalent experience.
• Can analyse business issues, gather requirements and translate them into practical system solutions.
• Have supported business systems in a large organisation.
• Have identified opportunities for continuous improvement and helped deliver change.
• Have experience managing and delivering small work packages.
• Understand IT systems, integrations and how changes can affect connected systems and business processes.
• Have a good understanding of the business area and its systems.
• Understand the project and system development lifecycle.
• Communicate clearly with users, leaders, technology teams and vendors.
• Bring strong problem-solving skills and can work independently as well as collaboratively.
• Can produce clear documentation for a broad audience.

Responsibilities

• Support Loyalty systems by understanding their architecture and integrations.
• Translate business needs into practical technology requirements and solutions.
• Contribute to larger technology projects with end-to-end thinking.
• Assist with system upgrades and keep stakeholders informed about changes.
• Design system enhancements and integrations with other technologies.
• Coordinate governance and handovers with Change Advisory Board and knowledge base updates.
• Build relationships with vendors and technology providers.
• Review vendor statements of work and ensure alignment with procurement processes.
• Assist with regular planning with system administrators and contribute to roadmaps.

Skills

Information Systems

Requirements Analysis

Stakeholder Communication

SDLC

Problem Solving

Documentation

Project Delivery

Education

Information Systems degree

Job description

We're the airline that dares to do things a little differently. Bold, down-to-earth and built around giving our guests real choice.

Safety is our backbone, service is our heartbeat, and our people are our superpower. We blend heart and smarts to deliver experiences that feel good, work brilliantly and bring a spark of fun back to flying.

We're vibrant, authentic and unapologetically human. Here, you can bring your whole self, your Virgin Flair and your ambition to a team that champions individuality, innovation and a whole lot of heart. If you're excited by meaningful work, real opportunities to grow, and a culture where you can genuinely make a difference, you'll feel right at home with us.

In our IT team, we’re the engine room that keeps Virgin Australia running smoothly, blending technical excellence with that signature Virgin spirit. We’re curious problem solvers who move fast, think smart and own our impact. Whether we’re delivering seamless digital experiences or strengthening the systems that keep our operation flying, we do it with discipline, heart and a healthy dose of innovation.

Maximum-Term contract in Brisbane or Sydney (End date 30 June)

What you’ll be doing

As our Systems Specialist, you’ll support the technology used by our Loyalty teams. You’ll build a strong understanding of their systems, integrations and end-to-end processes, and work with stakeholders to turn business needs into practical technology solutions.

You’ll help keep systems running effectively, support continuous improvement and coordinate changes with business teams, technology stakeholders and vendors. You’ll also contribute to larger projects and help ensure changes are well planned, tested and communicated.

• Build and maintain an understanding of the systems used by Loyalty how they integrate with other technology, and how teams use them
• Meet with business stakeholders to understand current and future needs, and translate these into technology requirements and solutions
• Contribute to larger technology projects, considering the end-to-end systems and processes involved
• Support system upgrades and, and keep stakeholders informed about product updates and their impacts
• Help design system enhancements and integrations with other technology
• Coordinate the Change Advisory Board (CAB) process and governance for Loyalty including support handovers and knowledge base documentation
• Build positive working relationships with vendors and technology providers
• Review vendor statements of work against contractual requirements, track delivery and follow Virgin Australia’s procurement processes
• Support regular planning with system administrators and contribute to technology roadmaps

You’ll be great in this role if you…

• Have a tertiary qualification in Information Systems or equivalent experience in a similar role
• Can analyse business issues, gather requirements and translate them into practical system solutions
• Have supported business systems in a large organisation
• Have identified opportunities for continuous improvement and helped deliver effective change
• Have experience managing and delivering small work packages
• Understand IT systems, integrations and how changes can affect connected systems and business processes
• Have a good understanding of the business area and its systems
• Understand the project and system development lifecycle
• Communicate clearly and confidently with users, leaders, technology teams and vendors
• Bring strong problem-solving skills and can work independently as well as collaboratively
• Can produce clear documentation for a broad audience

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
• A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
• Cheaper hospitality, retail, technology, beauty and wellness services
• Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
• ‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

When everyone is included, everyone wins

We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.