Loyalty Airline Partner Operations Specialist

Virgin Australia; Brisbane; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Generous bonus structure on OKRs

Air travel discounts for you and loved

Flexible working arrangements (incl. W

Discounts on travel insurance, carhire

Wellbeing support and EAP

Dress for Your Day

Job summary

Virgin Australia is seeking a Loyalty Airline Partner Operations Specialist to design, deliver and operate loyalty capabilities across Velocity and Virgin Australia Business Flyer partners. You will ensure smooth points earn/redemption, Status Credit recognition and high-value guest experiences across a global partner network.

You’ll support onboarding of new airline partners, provide SME support to VA projects, manage SLAs, and participate in UAT and production validation, working with business

Qualifications

• Experience in functional and/or systems analysis and operational delivery.
• Experience with airline loyalty systems and programs.
• Strong stakeholder management capability and experience dealing with multiple internal/external stakeholders.
• Knowledge of industry processes and IATA standards is a plus.

Responsibilities

• Support onboarding and integration of new airline loyalty partners across systems and touchpoints.
• Provide SME support to Velocity, Virgin Australia, and Virgin Australia Business Flyer projects and program changes.
• Manage internal and external SLAs in partnership with key stakeholders.
• Participate in UAT, CVT and production validation for new or enhanced solutions.

Skills

Sabre platforms

Loyalty systems

Stakeholder management

Systems analysis

Tools

Sabre

NextGen

ALMS

IBS Loyalty Systems

Job description

Loyalty Airline Partner Operations Specialist

We’re the airline that dares to be different, bold, down-to-earth and built around giving our guests real choice. Safety is our backbone, service is our heartbeat, and our people are our superpower.

At Virgin Australia, we’re on a mission to be Australia’s most loved airline, for our people, our guests and our owners and we’re looking for passionate talent to help take us even higher.

We’re vibrant, authentic and unapologetically human. Here, you can bring your whole self, your Virgin Flair and your ambition to a team that champions individuality, innovation and a whole lot of heart. If you’re excited by meaningful work, real opportunities to grow, and a culture where you can genuinely make a difference, you’ll feel right at home with us

As the Loyalty Airline Partner Operations Specialist, you will help deliver seamless and rewarding experiences across our Velocity and Virgin Australia Business Flyer airline partners. In this role, you’ll be responsible for supporting the design, delivery, and ongoing operation of loyalty capabilities to ensure members enjoy smooth points earn/redemption, Status Credit recognition, and high‑value guest experiences across our global partner network.

In addition, you will:

• Support the technical onboarding and integration of new airline loyalty partners across multiple systems and touchpoints.
• Provide SME support to Velocity, Virgin Australia, and Virgin Australia Business Flyer projects and program changes.
• Manage internal and external service provider SLAs in partnership with key stakeholders.
• Participate in User Acceptance Testing (UAT), Customer Verification Testing (CVT), and production validation for new or enhanced solutions.
• Ensure all operational support activities are delivered in line with agreed SLAs.
• Collate and prioritise change requests and maintain effective reporting tools.
• Work closely with business and technology teams to resolve incidents, defects, and member‑facing issues.
• Contribute to strategy and transformation initiatives by translating commercial objectives into practical system and process solutions.
• Play a key role in the maintenance of airline partner operational platforms, including: Sabre reservation platforms, Broader Sabre suite, NextGen retailing platform, ALMS and IBS Loyalty Systems and High‑value guest tier recognition for non‑VA partners

You’ll be great in this role if you:

• Experience in functional and/or systems analysis and operational delivery.
• Experience working with and managing relationships with software and systems vendors.
• Strong stakeholder management capability and experience dealing with multiple internal/external stakeholders.
• Airline and/or Loyalty systems experience and a solid understanding of industry processes.
• Excellent communication, analytical, and interpersonal skills.
• Strong attention to detail and the ability to concisely document requirements.
• Good understanding of IATA standards, airline industry operations, and loyalty program concepts.
• Experience with Sabre platforms (reservations, airport DCS, boarding applications). (Desirable)
• Knowledge of fares/ticketing, ATPCO fare filing, tax filing requirements, and Sabre configuration. (Desirable)
• An inquisitive mind and a keen desire to investigate, explore and understand issues to reach comprehensive solutions

Please note: This is a 12-month opportunity

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Generous bonus structure on achieving OKR’s
• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Flexible working arrangements (including work hours and work from home)
• Discounts on travel insurance, car hire, accommodation and experiences worldwide
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the Convergedigital wellbeing platform
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules:

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQIA+ community, and anyone else who wants to join our family.