Lounge Operations & Guest Experience Lead

Plaza Premium Lounge; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Plaza Premium Lounge in Sydney is seeking a dedicated lounge supervisor to assist with shift operations, supervise staff, ensure quality service, and maintain smooth, profitable outlet performance.

Key duties include training and coaching, coordination of rosters, daily reports, cleanliness checks, handling incidents, guest inquiries, and contributing to continual improvement of the quality management system.

Qualifications

• 2 years’ experience in a similar capacity with overall no less than 5 years’ experience in F&B

Responsibilities

• Assist in monitoring team performance and ensure duties are carried out during shift.
• Maintain presentation of set-up and products to Company standards for quality and aesthetics.
• Provide on‑the‑job coaching and guidance to staff; manage performance for smooth operations.
• Brief and share learning on product/service changes and service recovery actions.
• Coordinate staff training and development.

Skills

F&B knowledge

Staff supervision

Customer service

Time management

Communication skills

Detail oriented

Job description

Plaza Premium Lounge in Sydney is seeking a dedicated lounge supervisor to assist with shift operations, supervise staff, ensure quality service, and maintain smooth, profitable outlet performance.

Key duties include training and coaching, coordination of rosters, daily reports, cleanliness checks, handling incidents, guest inquiries, and contributing to continual improvement of the quality management system.