Airport Lounge Operations Manager

Plaza Premium Lounge Australia Pty Ltd; Adelaide; On-site; AUD 150,000 - 230,000; Full time

Job summary

Plaza Premium Lounge Australia Pty Ltd. seeks an experienced senior operations leader to oversee airport lounge and food-outlet activities, ensuring service excellence and regulatory compliance.

You will report to the Head of Operations, manage budgets, rostering, and drive continual improvement across all areas. The role requires 5+ years in hospitality with at least 3 years in senior management, strong team leadership, and fluent English.

Qualifications

• Tertiary education in Hospitality Management or related discipline.
• Minimum 5 years' relevant experience with 3 years at senior management level in hospitality.
• Strong leadership and interpersonal skills with analytical mind.
• Excellent time management and ability to work under pressure.
• Fluent command of English; written and spoken.

Responsibilities

• Direct and supervise all colleagues in daily operations across lounges and food outlets at the airport.
• Report to Head of Operations on financial results, issues and improvements.
• Ensure compliance with legislation, WHS, licensing, health, hygiene and food handling.
• Maintain lounge standards and coordinate maintenance and repairs with Head of Operations.
• Rostering for operational colleagues and event coordination.
• Manage budgets for wage, food and beverage costs as directed.
• Recruit junior and operational staff with HR guidance.
• Drive service quality, staff discipline and teamwork.
• Lead business development projects and continual improvement initiatives.
• Implement and maintain SOPs across operations.
• Collaborate with other divisions to achieve efficient operations.
• Handle client complaints and staff grievances.
• Support and execute directives from Head of Operations or Regional GM.

Education

Hospitality Management degree

Job description

Plaza Premium Lounge Australia Pty Ltd. seeks an experienced senior operations leader to oversee airport lounge and food-outlet activities, ensuring service excellence and regulatory compliance.

You will report to the Head of Operations, manage budgets, rostering, and drive continual improvement across all areas. The role requires 5+ years in hospitality with at least 3 years in senior management, strong team leadership, and fluent English.