Lounge Manager: Sydney Operations & Guest Experience

Swissport; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

On-site parking

Career progression

Comprehensive training

Job summary

Swissport is seeking a Lounge Manager for Aspire Lounge at Sydney International Airport. You will lead a team of reception staff, oversee indirect F&B staff, and manage overall lounge operations, ensuring service excellence and adherence to Aspire Global Standards and regulatory requirements.

You will drive P&L performance, identify revenue opportunities, and collaborate on brand development while maintaining a safe, cost-efficient operation in a high-volume airport environment.

Qualifications

• Experience leading multi-client airport operations.
• Proven ability to manage front-line teams and contractors.
• Strong leadership with a focus on safety and compliance.
• Background in budgeting and P&L management.
• Excellent communication and stakeholder relation skills.

Responsibilities

• Lead Aspire reception staff and oversee related F&B staff.
• Ensure exceptional customer experience and adherence to Aspire Standards.
• Manage supplier relationships and liaise with airport authorities.
• Oversee P&L, budgeting, and cost-control initiatives.
• Implement safety, compliance, and quality programs.

Skills

Customer experience

Team leadership

Coaching

Talent development

Safety compliance

Regulatory knowledge

Budgeting

P&L management

Communication

Workforce planning

Job description

Swissport is seeking a Lounge Manager for Aspire Lounge at Sydney International Airport. You will lead a team of reception staff, oversee indirect F&B staff, and manage overall lounge operations, ensuring service excellence and adherence to Aspire Global Standards and regulatory requirements.

You will drive P&L performance, identify revenue opportunities, and collaborate on brand development while maintaining a safe, cost-efficient operation in a high-volume airport environment.