Aviation Lounge Manager — Guest Experience & P&L

Swissport International AG; Perth; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Permanent full-time position

Competitive remuneration

On-site employee parking

Career advancement opportunities

Accrual of annual and personal leave

Comprehensive training and ongoing 지원

Job summary

Swissport is seeking a Lounge Manager to lead a high-performing Aspire reception team and oversee service delivery across our lounge operations. You will drive safety, efficiency, and customer satisfaction while managing supplier relationships, contracts, and airport stakeholders.

You will own P&L responsibilities, identify revenue opportunities, and contribute to brand development through collaboration on lounge portfolio projects.

Qualifications

• Experience leading a multi-disciplinary lounge team in a fast-paced environment.

Responsibilities

• Manages all day-to-day lounge operations to ensure excellent customer experience and adherence to standards.
• Designs, plans, and reviews service sequences and standards specific to the lounge environment.
• Collaborates with suppliers and contractors to maintain or exceed lounge standards.
• Interacts with customers, addressing issues and complaints promptly to maintain high satisfaction.
• Hires, supervises, onboards, manages, coaches, and supports team members effectively.
• Determines staffing needs to align with airline schedules and service demands.
• Manages performance, provides coaching, and supports succession planning.
• Oversees financial, payroll, and administrative duties.
• Implements business resilience, project management, and brand development strategies.
• Promotes a culture of equality and zero tolerance for bullying/discrimination.
• Maintains effective communication with client representatives and airport stakeholders.
• Ensures compliance with safety, security, quality policies and SOPs.
• Manages manpower planning and timesheet processing for lounge staff.
• Manages P&L, budgets, and cost control analysis.
• Conducts meetings and reports daily, weekly, monthly.

Skills

Leadership

Customer service

Staff management

P&L management

Budgeting

Safety compliance

Job description

Swissport is seeking a Lounge Manager to lead a high-performing Aspire reception team and oversee service delivery across our lounge operations. You will drive safety, efficiency, and customer satisfaction while managing supplier relationships, contracts, and airport stakeholders.

You will own P&L responsibilities, identify revenue opportunities, and contribute to brand development through collaboration on lounge portfolio projects.