Aspire Lounge Supervisor

Swissport; Melbourne; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Uniforms provided

Career advancement opportunities

Accrual of annual and personal leave

Comprehensive paid training andongoing

Job summary

Swissport is seeking an Aspire Lounge Supervisor in Melbourne to lead a team of Lounge Agents and deliver exceptional guest experiences. You will oversee daily operations, ensure high service standards, and support your team to exceed guest expectations across a premium lounge environment.

You will work across shifts aligned with airline schedules, demonstrating professionalism and a guest-focused approach.

Qualifications

• Experience in premium hospitality or lounge operations.
• Strong leadership and ability to motivate staff.
• Excellent communication and guest service orientation.
• Knowledge of RSA and Food Safety requirements and compliance.

Responsibilities

• Lead, coach and motivate Lounge Agents to deliver outstanding guest service across all lounge areas.
• Ensure lounge operations run efficiently: guest check-in, capacity management, stock control, and reporting.
• Maintain cleanliness, presentation and service standards in all lounge areas including reception and barista station.
• Monitor guest flow and adjust staffing for peak periods to ensure smooth operations.
• Support team members in resolving guest inquiries or issues and achieve positive outcomes.
• Ensure compliance with airline contracts, lounge policies, and health & safety regulations.

Skills

Leadership

Customer service

Lounge operations

Communication

Problem-solving

Organisational skills

RSA certification

Food safety

Shift flexibility

Team development

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

As an Aspire Lounge Supervisor, you will lead a team of Lounge Agents to deliver exceptional guest experiences. You are responsible for ensuring smooth daily operations, maintaining high service standards, and supporting your team to consistently exceed guest expectations.

You will work across a shift pattern aligned with airline schedules and act as a role model, demonstrating professionalism, adaptability, and a guest-focused approach. Your leadership ensures every guest enjoys a seamless, welcoming, and premium lounge experience.

Your Activities

• Lead, coach and motivate Lounge Agents to deliver outstanding guest service across all lounge areas.
• Ensure lounge operations run efficiently, including guest check-in, capacity management, stock control, and reporting.
• Maintain cleanliness, presentation, and service standards in all areas of the lounge, including reception, barista station, buffet, and amenities.
• Monitor guest flow and adapt staffing to ensure smooth operations during peak periods.
• Support team members in resolving guest inquiries or issues, ensuring a positive outcome.
• Ensure compliance with airline contracts, lounge policies, and health & safety regulations.
• Conduct team briefings, performance feedback, and assist with rostering and shift planning.
• Foster a strong team culture that encourages collaboration, accountability, and professional growth.
• Liaise with internal stakeholders and service providers to maintain seamless lounge operations.

Your Profile

• Previous experience in premium hospitality, customer service, or lounge operations.
• Strong leadership and team management skills with the ability to motivate and develop staff.
• Excellent communication, problem-solving, and organisational skills.
• Ability to work under pressure while maintaining composure and professionalism.
• Knowledge of RSA and Food Safety requirements, maintaining these certifications diligently.
• Passionate about delivering high-quality, bespoke service experiences.
• Flexible to work across varying shifts aligned to airline schedules.

What We Offer

• Uniforms provided
• Career advancement opportunities
• Accrual of annual and personal leave
• Comprehensive paid training and ongoing support

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at Swissport Careers to learn more about Life at Swissport.

Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.