Aspire Lounge Agent | Barista & Guest Service

Swissport International AG; Sydney; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

On-site parking

Uniforms provided

Career advancement

Annual and personal leave accrual

Paid training and ongoing support

Job summary

Swissport International AG in Sydney is seeking an Aspire Lounge Agent to create a welcoming first impression for guests. You will check-in guests, prepare beverages, serve food, and respond to inquiries with a high level of service, while coordinating with contractors and internal teams to maintain smooth lounge operations.

This all-rounder role requires excellent communication, attention to detail, and a passion for delivering exceptional guest experiences in a fast-paced environment.

Qualifications

• RSA and Food Safety Handling Training required or willing to undertake.
• Excellent communication and customer service orientation.
• Ability to work across shifts in a fast-paced environment.

Responsibilities

• Consistently engage with guests in a professional manner, personalizing their experience whenever possible.
• Maintain cleanliness and tidiness of reception, barista station, buffet area, and amenities to ensure a pristine presentation.
• Possess comprehensive knowledge of all Aspire Lounge brands, services, and products.
• Manage lounge capacity based on bookings, invitations, passenger forecasts, and traffic flow.
• Understand and adhere to airline contract requirements and various entry channels into the lounge.
• Collaborate effectively with service provider contractors and internal stakeholders as a cohesive team.
• Ensure accurate reporting, stock receiving, and timely billing processes.
• Demonstrate a customer‑centric and team‑oriented approach with a resilient and can‑do attitude.

Skills

Friendly approach

Communication skills

Customer focus

Organizational skills

Multi-tasking

Poised under pressure

RSA & Food Safety training

Job description

Swissport International AG in Sydney is seeking an Aspire Lounge Agent to create a welcoming first impression for guests. You will check-in guests, prepare beverages, serve food, and respond to inquiries with a high level of service, while coordinating with contractors and internal teams to maintain smooth lounge operations.

This all-rounder role requires excellent communication, attention to detail, and a passion for delivering exceptional guest experiences in a fast-paced environment.