Logistics Dispatch & Customer Service Specialist

WorkPac; Torrington; On-site; AUD 50,000 - 72,000; Full time

Job summary

WorkPac seeks an experienced Customer Service / Dispatch Officer in Torrington to join a busy operations team. The role blends customer service, dispatch coordination, inventory management, and sales administration to support timely deliveries and accurate stock control.

You'll schedule deliveries, liaise with transport providers and customers, manage stock checks, prepare quotes, and assist with counter sales. A fast-paced environment and attention to detail are essential.

Qualifications

• Previous experience in customer service, dispatch, or logistics coordination.
• Experience within a trade, industrial, transport, or blue-collar environment.
• Strong communication and customer service skills.
• Excellent organisational and time management abilities.
• Strong sales, negotiation, and relationship-building skills.
• High attention to detail and accuracy.
• Proficiency with Microsoft Excel and Microsoft Office applications.
• Ability to manage multiple priorities in a busy environment.
• Current Driver's Licence and reliable transport.
• Ability to pass a pre-employment Drug & Alcohol test.

Responsibilities

• Coordinate inbound and outbound transport deliveries
• Maintain and update daily transport schedules and delivery records
• Liaise with customers to confirm delivery dates and times
• Manage freight cost and charge tracking spreadsheets
• Receive and process inbound stock deliveries
• Conduct regular stock counts and inventory checks
• Prepare quotes, process sales orders, and coordinate deliveries
• Source and purchase non-stock items as required
• Assist with counter sales and walk-in customer enquiries
• Respond to customer phone and email enquiries
• Support warehouse housekeeping and stock presentation

Skills

Customer service

Dispatch

Logistics coordination

Excel

Time management

Organizational skills

Negotiation

Relationship building

Attention to detail

Driver's licence

Job description

WorkPac seeks an experienced Customer Service / Dispatch Officer in Torrington to join a busy operations team. The role blends customer service, dispatch coordination, inventory management, and sales administration to support timely deliveries and accurate stock control.

You'll schedule deliveries, liaise with transport providers and customers, manage stock checks, prepare quotes, and assist with counter sales. A fast-paced environment and attention to detail are essential.