Customer Service & Dispatch Coordinator

WorkPac Group; Toowoomba Regional; On-site; AUD 50,000 - 72,000; Full time

Job summary

WorkPac Group is seeking an experienced Customer Service / Dispatch Officer in Torrington to join a busy operations team. The role blends customer service, dispatch coordination, inventory management, and sales administration to ensure efficient deliveries and high service levels.

You will manage transport schedules, update records, liaise with customers, and support stock checks and quotes while collaborating with transport providers in a fast-paced environment.

Qualifications

• Experience in customer service, dispatch, or logistics coordination.
• Experience in a trade, industrial, transport, or blue-collar environment.
• Strong communication and customer service skills.
• Excellent organizational and time management abilities.
• Strong sales, negotiation, and relationship-building skills.
• High attention to detail and accuracy.
• Proficiency with Microsoft Excel and Microsoft Office applications.
• Ability to manage multiple priorities in a busy environment.
• Current Driver's Licence and reliable transport.
• Ability to pass a pre-employment Drug & Alcohol test.

Responsibilities

• Coordinate inbound and outbound transport deliveries.
• Maintain and update daily transport schedules and delivery records.
• Liaise with customers to confirm delivery dates and times.
• Manage freight cost and charge tracking spreadsheets.
• Receive and process inbound stock deliveries.
• Conduct regular stock counts and inventory checks.
• Prepare quotes, process sales orders, and coordinate deliveries.
• Source and purchase non-stock items as required.
• Assist with counter sales and walk-in customer enquiries.
• Respond to customer phone and email enquiries.
• Support warehouse housekeeping and stock presentation.

Skills

Customer service

Dispatch

Logistics coordination

Sales administration

Communication skills

Inventory management

Microsoft Excel

Time management

Driver's licence

Pre-employment screening

Tools

Microsoft Excel

Microsoft Office

Job description

WorkPac Group is seeking an experienced Customer Service / Dispatch Officer in Torrington to join a busy operations team. The role blends customer service, dispatch coordination, inventory management, and sales administration to ensure efficient deliveries and high service levels.

You will manage transport schedules, update records, liaise with customers, and support stock checks and quotes while collaborating with transport providers in a fast-paced environment.