Customer Service/Dispatch Officer

WorkPac; Torrington; On-site; AUD 50,000 - 72,000; Full time

Job summary

WorkPac seeks an experienced Customer Service / Dispatch Officer in Torrington to join a busy operations team. The role blends customer service, dispatch coordination, inventory management, and sales administration to support timely deliveries and accurate stock control.

You'll schedule deliveries, liaise with transport providers and customers, manage stock checks, prepare quotes, and assist with counter sales. A fast-paced environment and attention to detail are essential.

Qualifications

• Previous experience in customer service, dispatch, or logistics coordination.
• Experience within a trade, industrial, transport, or blue-collar environment.
• Strong communication and customer service skills.
• Excellent organisational and time management abilities.
• Strong sales, negotiation, and relationship-building skills.
• High attention to detail and accuracy.
• Proficiency with Microsoft Excel and Microsoft Office applications.
• Ability to manage multiple priorities in a busy environment.
• Current Driver's Licence and reliable transport.
• Ability to pass a pre-employment Drug & Alcohol test.

Responsibilities

• Coordinate inbound and outbound transport deliveries
• Maintain and update daily transport schedules and delivery records
• Liaise with customers to confirm delivery dates and times
• Manage freight cost and charge tracking spreadsheets
• Receive and process inbound stock deliveries
• Conduct regular stock counts and inventory checks
• Prepare quotes, process sales orders, and coordinate deliveries
• Source and purchase non-stock items as required
• Assist with counter sales and walk-in customer enquiries
• Respond to customer phone and email enquiries
• Support warehouse housekeeping and stock presentation

Skills

Customer service

Dispatch

Logistics coordination

Excel

Time management

Organizational skills

Negotiation

Relationship building

Attention to detail

Driver's licence

Job description

Job details

• $44.28/hr + penalties | Temp-to-perm opportunity
• Monday to Friday | 7:00am 3:00pm roster
• Varied role combining customer service, dispatch, sales, and inventory coordination

About the Client

Our client supplies a comprehensive range of civil construction and infrastructure products, including drainage, geosynthetics, erosion control and road safety solutions, supporting projects across civil construction, mining and infrastructure sectors.

About the Position

We are seeking an experienced Customer Service / Dispatch Officer to join a busy operations team in Torrington. This role combines customer service, dispatch coordination, inventory management, and sales administration, making it ideal for someone who enjoys a fast-paced environment and working closely with customers and transport providers.

You will play a key role in ensuring deliveries are scheduled efficiently, inventory is accurately managed, and customers receive a high level of service throughout the order process.

Key Responsibilities

• Coordinate inbound and outbound transport deliveries
• Maintain and update daily transport schedules and delivery records
• Liaise with customers to confirm delivery dates and times
• Manage freight cost and charge tracking spreadsheets
• Receive and process inbound stock deliveries
• Conduct regular stock counts and inventory checks
• Prepare quotes, process sales orders, and coordinate deliveries
• Source and purchase non-stock items as required
• Assist with counter sales and walk-in customer enquiries
• Respond to customer phone and email enquiries
• Support warehouse housekeeping and stock presentation

Skills and Experience Required

• Previous experience in customer service, dispatch, or logistics coordination
• Experience within a trade, industrial, transport, or blue-collar environment
• Strong communication and customer service skills
• Excellent organisational and time management abilities
• Strong sales, negotiation, and relationship-building skills
• High attention to detail and accuracy
• Proficiency with Microsoft Excel and Microsoft Office applications
• Ability to manage multiple priorities in a busy environment
• Current Driver's Licence and reliable transport
• Ability to pass a pre-employment Drug & Alcohol test

About WorkPac

WorkPac is one of the largest workforce solutions businesses in Australia, backed by over 25 years of proven success. We offer tailored, end-to-end solutions in recruitment, skills and career development across diverse sectors, including Mining, Construction, Industrial, Engineering, Healthcare, Social Care and more.

Equal Employment Opportunity

At WorkPac, we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.