Customer Service/Dispatch Officer

Workpac Group; Toowoomba Regional; Presencial; AUD 50.000 - 72.000; Jornada completa

Descripción de la vacante

WorkPac Group is seeking an experienced Customer Service / Dispatch Officer in Torrington to join a busy operations team. The role blends customer service, dispatch coordination, inventory management, and sales administration to ensure efficient deliveries and high service levels.

You will manage transport schedules, update records, liaise with customers, and support stock checks and quotes while collaborating with transport providers in a fast-paced environment.

Formación

• Experience in customer service, dispatch, or logistics coordination.
• Experience in a trade, industrial, transport, or blue-collar environment.
• Strong communication and customer service skills.
• Excellent organizational and time management abilities.
• Strong sales, negotiation, and relationship-building skills.
• High attention to detail and accuracy.
• Proficiency with Microsoft Excel and Microsoft Office applications.
• Ability to manage multiple priorities in a busy environment.
• Current Driver's Licence and reliable transport.
• Ability to pass a pre-employment Drug & Alcohol test.

Responsabilidades

• Coordinate inbound and outbound transport deliveries.
• Maintain and update daily transport schedules and delivery records.
• Liaise with customers to confirm delivery dates and times.
• Manage freight cost and charge tracking spreadsheets.
• Receive and process inbound stock deliveries.
• Conduct regular stock counts and inventory checks.
• Prepare quotes, process sales orders, and coordinate deliveries.
• Source and purchase non-stock items as required.
• Assist with counter sales and walk-in customer enquiries.
• Respond to customer phone and email enquiries.
• Support warehouse housekeeping and stock presentation.

Conocimientos

Customer service

Dispatch

Logistics coordination

Sales administration

Communication skills

Inventory management

Microsoft Excel

Time management

Driver's licence

Pre-employment screening

Herramientas

Microsoft Excel

Microsoft Office

Descripción del empleo

• $44.28/hr + penalties | Temp-to-perm opportunity
• Monday to Friday | 7:00am 3:00pm roster
• Varied role combining customer service, dispatch, sales, and inventory coordination

About the Client

Our client supplies a comprehensive range of civil construction and infrastructure products, including drainage, geosynthetics, erosion control and road safety solutions, supporting projects across civil construction, mining and infrastructure sectors.

About the Position

We are seeking an experienced Customer Service / Dispatch Officer to join a busy operations team in Torrington. This role combines customer service, dispatch coordination, inventory management, and sales administration, making it ideal for someone who enjoys a fast-paced environment and working closely with customers and transport providers.

You will play a key role in ensuring deliveries are scheduled efficiently, inventory is accurately managed, and customers receive a high level of service throughout the order process.

Key Responsibilities

• Coordinate inbound and outbound transport deliveries
• Maintain and update daily transport schedules and delivery records
• Liaise with customers to confirm delivery dates and times
• Manage freight cost and charge tracking spreadsheets
• Receive and process inbound stock deliveries
• Conduct regular stock counts and inventory checks
• Prepare quotes, process sales orders, and coordinate deliveries
• Source and purchase non-stock items as required
• Assist with counter sales and walk-in customer enquiries
• Respond to customer phone and email enquiries
• Support warehouse housekeeping and stock presentation

Skills and Experience Required

• Previous experience in customer service, dispatch, or logistics coordination
• Experience within a trade, industrial, transport, or blue-collar environment
• Strong communication and customer service skills
• Excellent organisational and time management abilities
• Strong sales, negotiation, and relationship-building skills
• High attention to detail and accuracy
• Proficiency with Microsoft Excel and Microsoft Office applications
• Ability to manage multiple priorities in a busy environment
• Current Driver's Licence and reliable transport
• Ability to pass a pre-employment Drug & Alcohol test

Equal Employment Opportunity

At WorkPac, we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.