Customer Service/Dispatch Coordinator

The Recruitment Alternative; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

The Recruitment Alternative Ltd is seeking an experienced Customer Service/Dispatch Coordinator for a reputable gardening and household products wholesaler in Melbourne. You will manage customer orders, coordinate with the warehouse team and oversee dispatch, while delivering outstanding service in a busy environment.

You will thrive in a family-run, supportive team, with a clear path for career growth and hands-on learning as the business moves into a new office and warehouse space nearby.

Qualifications

• Minimum 2 years in a similar role.
• Excellent written and verbal communication.
• Strong organisational skills and attention to detail.
• Ability to thrive in a fast-paced environment.
• Experience with ERP/WMS systems is a plus.

Responsibilities

• Place customer orders in the system accurately.
• Process and manage all customer orders promptly over the phone and via emails.
• Coordinate with the warehouse team for timely dispatch.
• Support dispatch operations, including labels and paperwork.
• Ensure order accuracy and maintain documentation standards.
• Handle customer service emails and phone calls effectively.
• Resolve any basic issue

Skills

Communication skills

Attention to detail

Organisational skills

Problem solving

Self-motivated

Tools

ERP/WMS experience

Job description

With over 15 years in the industry, our client is a reputable and trusted wholesaler of quality and innovative gardening and household products. They are seeking an experienced and confident Customer Service/Dispatch Coordinator to join their dedicated and supportive team. This varied role focuses on managing customer orders, overseeing warehouse operations, and providing excellent customer service.

What's Great About This Role:

• Full-time position with potential for career growth.
• Family-run business fostering a supportive environment.
• Opportunity to develop new skills with hands-on experience.
• Moving to a brand new office and warehouse space nearby
• Work in a friendly and collaborative team
• Engage in a diverse range of tasks that keep the job exciting.

With over 15 years in the industry, our client is a reputable and trusted wholesaler of quality and innovative gardening and household products. They are seeking an experienced and confident Customer Service/Dispatch Coordinator to join their dedicated and supportive team. This varied role focuses on managing customer orders, overseeing warehouse operations, and providing excellent customer service.

What's Great About This Role:

• Full-time position with potential for career growth.
• Family-run business fostering a supportive environment.
• Opportunity to develop new skills with hands-on experience.
• Moving to a brand new office and warehouse space nearby
• Work in a friendly and collaborative team
• Engage in a diverse range of tasks that keep the job exciting.

Duties:

• Place customer orders in the system accurately.
• Process and manage all customer orders promptly over the phone and via emails
• Coordinate with the warehouse team for timely dispatch.
• Support dispatch operations, including labels and paperwork.
• Ensure order accuracy and maintain documentation standards.
• Handle customer service emails and phone calls effectively.
• Resolve any basic issue

Skills and Experience:

• Minimum 2 years of experience in a similar role.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and organisational skills.
• Able to thrive in a fast-paced environment.
• Basic computer skills; ERP/WMS experience is a plus.
• Strong problem-solving mindset.
• Dedicated and self-sufficient work ethic.
• Willingness to learn and adapt in a growing company.