Customer Service & Logistics Coordinator

DGL Logistics; City of Melbourne; On-site; AUD 55,000 - 70,000; Full time

Job summary

DGL Group in Altona, VIC, is seeking a Customer Service Officer to join our growing, supportive team. This full-time role focuses on processing orders, ensuring proof of delivery, and responding to customer queries, with daily invoicing reconciliation and data entry.

You’ll work in a collaborative environment, using MS Office (Excel, Word, Outlook) and maintaining high standards of DIFOT and accuracy, while coordinating transport for non-DGL deliveries and providing customer reports.

Qualifications

• Commitment to customer service and delivering orders on time.
• Ability to manage competing priorities in a high-volume environment.
• Accurate data entry with strong attention to detail.
• Excellent verbal and written communication skills.

Responsibilities

• Process customer orders.
• Ensure orders have proof of delivery and are entered into our system.
• Respond to customer queries and requests.
• Daily reconciliation and processing of invoice activities in a timely way.
• Provision of customer reports.
• Coordinating alternative transport for non-DGL deliveries.
• Checking and authenticating supplier invoices.
• Daily reconciliation of interstate transport movements to ensure delivery timings meet contractual requirements.
• Data entry.
• Housekeeping of site and surrounds.
• Managing stocktake activities and customer requirements.
• Capturing customer feedback.

Skills

DIFOT

Attention to detail

Written communication

Verbal communication

Teamwork

Data entry

MS Office (Excel/Word/Outlook)

Customer service

Tools

Excel

Word

Outlook

Job description

DGL Group in Altona, VIC, is seeking a Customer Service Officer to join our growing, supportive team. This full-time role focuses on processing orders, ensuring proof of delivery, and responding to customer queries, with daily invoicing reconciliation and data entry.

You’ll work in a collaborative environment, using MS Office (Excel, Word, Outlook) and maintaining high standards of DIFOT and accuracy, while coordinating transport for non-DGL deliveries and providing customer reports.