Logistics Customer Experience Specialist

efm Logistics Pty Ltd; Gold Coast City; On-site; AUD 68,000 - 70,000; Full time

Benefits offered by this job

Bonus scheme

Modern office space and technology

Company functions and team building

Charity volunteering opportunities

Job summary

efm Logistics Pty Ltd is seeking a Customer Service Specialist for its Ormeau office to manage daily freight movements and provide insights to Major Account Managers. You will support timely delivery and enhance the customer experience, building strong relationships across industries.

The role emphasizes fast-paced work, professional development, and a competitive salary with bonus potential, in a modern office environment.

Qualifications

• Tertiary qualification or 2+ years experience in Customer Service.
• Strong written and verbal communication, and problem-solving skills.
• Sound computer knowledge including experience with Microsoft Office Suite.

Responsibilities

• Supporting and managing the day-to-day movement of freight within your portfolio.
• Providing insights into movement of customer freight to Major Account Managers.
• Reviewing and reporting on daily freight movements; resolving inquiries to deliver a better experience.
• Escalating priority issues relating to all aspects of accounts.
• Building long-term relationships with your account portfolio across industries and national providers.

Skills

Customer service

Communication

Problem-solving

MS Office

Education

Tertiary qualification

Tools

Microsoft Office Suite

Job description

efm Logistics Pty Ltd is seeking a Customer Service Specialist for its Ormeau office to manage daily freight movements and provide insights to Major Account Managers. You will support timely delivery and enhance the customer experience, building strong relationships across industries.

The role emphasizes fast-paced work, professional development, and a competitive salary with bonus potential, in a modern office environment.