Customer Service Specialist

efm Logistics; Sydney; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

Modern office

Team building

Charity volunteering

Job summary

efm Logistics is seeking a Customer Service Specialist (Internal Account Manager) to join our Pyrmont team in Sydney. You will manage day-to-day freight movements within your portfolio and build strong relationships with customers.

You’ll resolve inquiries, provide insights to Account Managers, and report on movements to ensure an outstanding end-to-end logistics experience. A tertiary qualification or 2+ years in customer service is expected.

Qualifications

• Strong written and verbal communication skills.
• Problem-solving skills.
• Sound computer knowledge including Microsoft Office Suite.

Responsibilities

• Supporting and managing the day-to-day movement of freight within your portfolio.
• Providing insights into movements of customer freight to support Account Managers.
• Reviewing and reporting on daily freight movements.
• Resolving enquiries to deliver a superior logistics experience.
• Escalating priority issues relating to accounts when required.
• Building solid long-term relationships with your portfolio across industries.

Skills

Communication skills

Problem-solving

Microsoft Office

Education

Tertiary qualification

2+ years customer service experience

Job description

At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.

As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition.

Due to continued growth, we’re looking for a motivated and customer-focused Customer Service Specialist to join our Pyrmont team.

Requirements

As a Customer Service Specialist (Internal Account Manager) you'll be responsible for:

• Supporting and managing of the day-to-day movement of freight within your portfolio
• Providing valuable insights into the movement of customer freight and potential issues to Account Managers to support the delivery of the best logistics experience
• Reviewing and reporting on daily freight movements
• Resolving enquiries in a way that provides a no better experience
• Escalating priority issues when required relating to all aspects of your accounts
• Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers

What we're looking for:

• Tertiary qualification or 2+ years experience in Customer Service
• Strong written and verbal communication, and problem-solving skills
• Sound computer knowledge including experience with Microsoft Office Suite
• Resilience, passion and ability to work at pace and under pressure
• A high level of motivation and energy with a strong focus on achieving outstanding customer experience results
• Strong focus on regular and ongoing professional development training, enhancing skills and career progression
• A dynamic and empowering culture, where we challenge each other to do it better
• An opportunity to be part of an industry leader
• Competitive salary and bonus scheme
• Modern office space and technology
• Company functions and team building activities
• Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally