Customer Service Specialist

efm; Gold Coast City; In loco; AUD 68.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus scheme

Modern office

Descrizione del lavoro

efm Logistics is seeking a Customer Service Specialist based in Ormeau, Queensland. You will manage daily freight movements, provide insights to Major Account Managers, and build lasting client relationships within a fast-paced logistics environment.

The role offers a competitive salary plus a bonus scheme, modern office space, and opportunities for professional development as part of Australia & NZ’s largest 4PL provider.

Competenze

• Tertiary qualification or 2+ years experience in Customer Service.
• Strong written and verbal communication, and problem-solving skills.
• Sound knowledge of Microsoft Office Suite.
• Resilience, passion and ability to work at pace and under pressure.
• Motivation and energy with a focus on delivering outstanding customer experience results.

Mansioni

• Support and manage the day-to-day movement of freight within your portfolio.
• Provide insights into freight movements and potential issues to Major Account Managers.
• Review and report on daily freight movements.
• Resolve enquiries to deliver a best-in-class customer experience.
• Escalate priority issues relating to your accounts as needed.
• Build long-term relationships with your account portfolio across various industries.

Conoscenze

Communication

Problem solving

Resilience

Work under pressure

Formazione

Tertiary qualification

Strumenti

Microsoft Office

Descrizione del lavoro

Competitive Salary: $68,000 - $70,000 + Super + Bonus

At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.

As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition.

As a Customer Service Specialist based out of our Ormeau office, you will be responsible for:

• Supporting and managing of the day-to-day movement of freight within your portfolio
• Providing valuable insights into the movement of customer freight and potential issues to Major Account Managers to support the delivery of the best logistics experience
• Reviewing and reporting on daily freight movements
• Resolving enquiries in a way that provides a no better experience
• Escalating priority issues when required relating to all aspects of your accounts
• Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers

What we're looking for:

• Tertiary qualification or 2+ years experience in Customer Service
• Strong written and verbal communication, and problem-solving skills
• Sound computer knowledge including experience with Microsoft Office Suite
• Resilience, passion and ability to work at pace and under pressure
• A high level of motivation and energy with a strong focus on achieving outstanding customer experience results

Why join efm Logistics?

• Strong focus on regular and ongoing professional development training, enhancing skills and career progression
• A dynamic and empowering culture, where we challenge each other to do it better
• An opportunity to be part of an industry leader
• Competitive salary and bonus scheme
• Modern office space and technology
• Company functions and team building activities
• Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally