Customer Service Specialist

efm Logistics; City of Melbourne; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Free parking

Onsite café

Modern office space

Job summary

efm Logistics in Moorabbin, Melbourne, is seeking a Customer Service Specialist to manage day-to-day freight movements within your portfolio and deliver a superior logistics experience.

You will build long-term relationships with key accounts, resolve enquiries quickly, and collaborate with Account Managers to optimise movement. The role is based in our modern Moorabbin office with free parking and onsite café.

Qualifications

• 2+ years in customer service or a tertiary qualification.
• Strong written and verbal communication.
• Proficient in Microsoft Office Suite.
• Resilience, fast pace, and ability to work under pressure.
• Customer-focused with a can-do attitude and problem-solving mindset.
• Drive for ongoing professional development within logistics.

Responsibilities

• Support day-to-day movement of freight within your portfolio.
• Provide insights into the movement of customer freight to Account Managers.
• Review and report on daily freight movements.
• Resolve enquiries to deliver a no better customer experience.
• Escalate priority issues when required for all accounts.
• Build long-term relationships with your account portfolio across industries.

Skills

Customer Service

Account Management

Problem Solving

MS Office

Education

Tertiary qualification or 2+ years in Customer Service

Tools

Microsoft Office

Job description

At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.

As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition.

Due to continued growth, we’re looking for a motivated and customer-focused Customer Service Specialist to join our Moorabbin team.

Requirements

As a Customer Service Specialist (Internal Account Manager) you'll be responsible for:

• Supporting and managing of the day-to-day movement of freight within your portfolio
• Providing valuable insights into the movement of customer freight and potential issues to Account Managers to support the delivery of the best logistics experience
• Reviewing and reporting on daily freight movements
• Resolving enquiries in a way that provides a no better experience
• Escalating priority issues when required relating to all aspects of your accounts
• Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers

What we’re looking for:

• Tertiary qualification or 2+ years experience in Customer Service
• Strong written and verbal communication, and problem-solving skills
• Sound computer knowledge including experience with Microsoft Office Suite
• Resilience, passion and ability to work at pace and under pressure
• A high level of motivation and energy with a strong focus on achieving outstanding customer experience results
• Strong focus on regular and ongoing professional development training, enhancing skills and career progression
• A dynamic and empowering culture, where we challenge each other to do it better
• An opportunity to be part of an industry leader
• Modern office space and technology, located within Moorabbin’s ever evolving Morris Moor complex
• Free parking and onsite café
• Company functions and team building activities
• Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally