Logistics Customer Success Specialist

efm Logistics; Gold Coast City; On-site; AUD 68,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

Modern office space and technology

Team building activities

Volunteer with charities

Job summary

efm Logistics is seeking a Customer Service Specialist for our Ormeau office. You will manage day-to-day freight movements, provide insights to Account Managers, and report on daily movements to ensure top-tier logistics service.

Your role requires strong communication, problem-solving, and MS Office proficiency, with resilience and energy to perform under pressure in a fast-paced environment.

Qualifications

• Tertiary qualification or 2+ years experience in Customer Service.
• Strong written and verbal communication, and problem-solving skills.
• Sound computer knowledge including experience with Microsoft Office Suite.
• Resilience, energy and ability to work at pace and under pressure.

Responsibilities

• Supporting and managing the day-to-day movement of freight within your portfolio.
• Providing insights into freight movements and issues to Major Account Managers.
• Reviewing and reporting on daily freight movements.
• Resolving enquiries to deliver the best logistics experience.
• Escalating priority issues relating to accounts as needed.
• Building long-term relationships with your account portfolio across various industries.

Skills

Customer service

Communication skills

MS Office

Problem solving

Resilience

Education

Tertiary qualification or 2+ years experience in Customer Service

Job description

efm Logistics is seeking a Customer Service Specialist for our Ormeau office. You will manage day-to-day freight movements, provide insights to Account Managers, and report on daily movements to ensure top-tier logistics service.

Your role requires strong communication, problem-solving, and MS Office proficiency, with resilience and energy to perform under pressure in a fast-paced environment.