LMS & Learning Ops Consultant (Hybrid, Australia)

Suncorp; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Incentives & shares

Hybrid working

Paid parental leave

Study support

Wellbeing coaching

Retail discounts & Fitness Passport

Volunteer leave

Diversity & inclusion programs

Job summary

Suncorp is seeking a Learning Operations Consultant to own the deployment and maintenance of learning within our LMS. You’ll advise learning teams, navigate system capabilities, and drive continuous improvement across governance and processes.

The role is Brisbane-preferred, with Sydney or Melbourne considered. You’ll collaborate with learning, technology and vendor teams to streamline learner experiences and deliver effective training at scale.

Qualifications

• Three or more years’ experience in LMS administration, learning operations, learning design and deployment, or a related enterprise environment.
• Experience with an enterprise LMS; Oracle LMS experience highly regarded.

Responsibilities

• Own and administer learning processes within the LMS, including deployments, allocations, enrolments, records, learning pathways and course offerings.
• Troubleshoot system and online learning course issues, assess impacts and advise on practical solutions.
• Maintain accurate records, controls and clear process documentation for learning operations.
• Support LMS enhancements and system changes through analysis, SME input and UAT.
• Identify and deliver continuous improvement opportunities across processes, quality, automation and self-service.
• Provide high-quality service and support to learners across the organisation.
• Engage with learning teams, technology, partners and vendors as key stakeholders.

Skills

LMS administration

Learning operations

Problem solving

Process improvement

Education

Bachelor qualification in Business, HR or Learning

Tools

Oracle LMS

Job description

Suncorp is seeking a Learning Operations Consultant to own the deployment and maintenance of learning within our LMS. You’ll advise learning teams, navigate system capabilities, and drive continuous improvement across governance and processes.

The role is Brisbane-preferred, with Sydney or Melbourne considered. You’ll collaborate with learning, technology and vendor teams to streamline learner experiences and deliver effective training at scale.