Lifesaving 24/7 Emergency Call Taker

NSW Ambulance; Newcastle; On-site; AUD 77,000 - 94,000; Full time

Benefits offered by this job

Salary range

Annual leave 5 weeks

Salary packaging

Staff Support Program

Gym & fitness

Job summary

NSW Ambulance is seeking an Emergency Communications Assistant in Charlestown. You will be the first point of contact for the community, handling urgent calls and guiding callers with lifesaving advice in a high-pressure environment.

Role requires resilience, accuracy, and the ability to work a 12-hour shift on a 24-hour roster. Training progression and relocation to the new Sydney Olympic Park site are included.

Qualifications

• Hold a valid First Aid Certificate (HLTAID011) or be willing to obtain prior to commencement.
• Computer literacy with Windows-based systems and data entry.
• Excellent written and oral communication skills.
• Ability to work independently and as part of a team in a critical environment.
• Think clearly, stay calm in stressful situations and follow procedures.
• Touch Typing speed of 30 wpm with 98% accuracy.

Responsibilities

• Receive and progress emergency calls to Triple Zero (000) in a fast-paced environment.
• Provide lifesaving first aid advice and information to callers while ensuring caller safety.
• Operate from the Eveleigh Control Centre (relocating to Sydney Olympic Park in 2027) on a permanent full-time 24/7 roster.

Skills

Multitasking

Attention to detail

Calm under pressure

Effective communication

Tech savvy

Job description

NSW Ambulance is seeking an Emergency Communications Assistant in Charlestown. You will be the first point of contact for the community, handling urgent calls and guiding callers with lifesaving advice in a high-pressure environment.

Role requires resilience, accuracy, and the ability to work a 12-hour shift on a 24-hour roster. Training progression and relocation to the new Sydney Olympic Park site are included.