Emergency Medical Call Taker

Ambulance Service NSW; Sydney; On-site; AUD 67,000 - 85,000; Full time

Benefits offered by this job

Salary during training A$67,436

Salary after training A$71,861

Superannuation + allowances + shift. +

5 weeks annual leave

Salary packaging options

Staff Support Program

Fitness passport & gym discounts

Job summary

NSW Ambulance is seeking an Emergency Call Taker at Eveleigh. You will handle Triple Zero calls with composure, provide vital first aid guidance, and support callers until paramedics arrive. This permanent full-time role operates on a 24/7 rotating roster and will relocate to Sydney Olympic Park in 2027.

Training is provided; prior First Aid certification is preferred, with relocation readiness to the new site. Join a mission-critical team dedicated to saving lives and supporting the community.

Qualifications

• Ability to stay calm and focused while handling high-pressure emergency calls.
• Strong listening and problem-solving skills under time pressure.
• Demonstrated empathy and clear communication with callers.
• Proficiency with multiple software systems used in control centres.
• First Aid certification required or willing to obtain before commencement.

Responsibilities

• Receive, record and progress emergency calls (Triple Zero) in a fast-paced environment.
• Provide lifesaving first aid guidance and information to callers, maintaining composure.
• Log relevant details accurately and ensure support is available until paramedics arrive.
• Be prepared to work across a 24/7 rotating roster at the Eveleigh Control Centre (relocating to Sydney Olympic Park in 2027).

Skills

Multitasking

Resilience

Effective communication

Tech savvy

Empathy

Education

First Aid HLTAID011 certification

Tools

None

Job description

Employment Type: Permanent Full Time Remuneration: Earn up to $85,000 Location: Currently Eveleigh, relocation to Sydney Olympic Park in 2027 Application closes: 31 December 2026

READY TO BE THE VOICE THAT HELPS SAVE LIVES? JOIN US AS AN EMERGENCY CALL TAKER IN EVELEIGH

WHATS ON OFFER

At NSW Ambulance our people have access to a range of benefits that help balance life at work and at home.

• Salary range $67,436 (during training) $71,861 per annum (after training) + 12% Super + allowances + shift penalties
• 5 weeks of annual leave per year
• Generous salary packaging options to help you increase your take home pay: Up to $9k for living expenses + $2.6k meal & entertainment + novated leasing
• Staff Support Program with extensive free confidential and professional assistance for staff and their families
• Fitness passport, and medic-fit gyms at most locations with discounted gym membership that both you and your family can enjoy

ABOUT THE ROLE

No two days will ever be the same as a Communications Assistant in our NSW Ambulance Control Centres. Every shift and every call have the potential to be the most rewarding or the most challenging you’ve taken. You could be someone's lifeline, last hope or lucky break and they will be relying on you to guide & support them through what may be their worst moment. While this role is not for the faint hearted and requires a lot of resilience, it is also very rewarding, fulfilling & is one of the most critical roles in the emergency service process as you are the first point of contact to the community in their times of need. During your training you will learn what an integral role they play within Emergency Services, in addition to this

• You will receive, record and quickly progress emergency phone calls made to Triple Zero (000) in a fast paced and dynamic environment.
• You will provide lifesaving first aid advice, be resilient and dynamic whilst recording information and most of all, be the person on the other end of the line ensuring that the caller is provided with the necessary information and support required to ensure the emergency is managed until paramedics arrive on scene.
• This position is based at our Eveleigh Control Centre, which will relocate to Sydney Olympic Park in 2027.
• Applicants should be prepared to work from the new location after the move.
• Roles are appointed on a permanent full-time basis across a 24/7 rotating roster.

Want to know what the role is really like? Watch the video below to hear about the day-to-day responsibilities, challenges, and rewards of working in this position, and decide whether it's the right fit for you.

IS THIS JOB RIGHT FOR YOU?

Please refer to the Role Description for more information.

Hear what it's like to work for NSW Ambulance Around the Grounds

ABOUT YOU

• Enjoy working in a busy environment where multi-tasking with high attention to detail is the norm.
• Tech savy enough to use multiple software systems whilst under pressure.
• Have proven persistence and ability to maintain logical thought processes and remain calm in stressful situations and challenging circumstances.
• Communicate effective by listening, showing empathy, and adapting your style to the situation.
• Ability to work 12hr shifts on a 24hr rotating roster. (4 days on, 5 days off).

Applicants Information

You are required to hold a valid First Aid Certificate (HLTAID011), or be willing to obtaine prior to your commencement in the Control Centre. For information on the process, stages and general frequently asked questions, please refer to the Recruitment and Selection Guide.

Our Commitment

NSW Ambulance is committed to building a culturally safe, inclusive, and diverse workforce that reflects the communities we serve. Aboriginal and Torres Strait Islander people are encouraged to apply for all positions across NSW Ambulance. We value the knowledge, skills, experiences, and perspectives that Aboriginal and Torres Strait Islander employees bring to our organisation, patients, communities, and workforce. If you are an Aboriginal person and wish to obtain more information about applying for a role within NSW Ambulance, please contact the NSW Ambulance Diversity & Inclusion Team on [e-mail] If you wish to discuss any accessibility requirements in relation to your application, please contact the NSW Ambulance Diversity & Inclusion Team on [e-mail] Please note: To be eligible for Permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.