Emergency Medical Call Taker

NSW Ambulance; Newcastle-Maitland; On-site; AUD 67,000 - 72,000; Full time

Benefits offered by this job

Salary up to 85,000

5 weeks annual leave

Salary packaging options

Staff Support Program

Fitness passport & gym discounts

Job summary

NSW Ambulance in Charlestown is seeking an Emergency Call Taker to be the first point of contact in emergencies. You will receive 000 calls, record details, and provide essential information and first aid guidance to callers in a high-pressure setting.

The role demands resilience and clear communication; it operates from our Eveleigh Control Centre, moving to Sydney Olympic Park in 2027, with a permanent full-time, 24/7 rotating roster. Training leads to a rewarding career saving lives.

Qualifications

• Experience handling emergency calls in a fast-paced environment.
• Ability to provide lifesaving first aid guidance and support until paramedics arrive.
• Familiarity with multiple software systems while under pressure.

Responsibilities

• Receive, record and progress emergency calls to 000 in a fast-paced, dynamic environment.
• Provide lifesaving first aid advice and ensure callers receive necessary information and support.
• Work from the Eveleigh Control Centre, relocating to Sydney Olympic Park in 2027; permanent full-time, 24/7 rotating roster.

Skills

Multitasking

Tech savvy

Empathy

Effective communication

12 hour shifts

Education

First Aid Certificate HLTAID011

Tools

Windows-based applications

Job description

Employment Type:PermanentFull Time
Remuneration: Earn up to $85,000
Location: Charlestown
Application closes:15 November 2026

READY TO BE THE VOICE THAT HELPS SAVE LIVES? JOIN US AS AN EMERGENCY CALL TAKER IN CHARLESTOWN

WHATS ON OFFER

• Salary range $67,436(during training) $71,861 per annum (after training) + 12% Super + allowances + shift penalties

• 5 weeks of annual leave per year

• Generous salary packaging options to help you increase your take home pay: Up to $9k for living expenses + $2.6k meal & entertainment + novated leasing

• Staff Support Program with extensive free confidential and professional assistance for staff and their families
• Fitness passport, and medic-fit gyms at most locations with discounted gym membership that both you and your family can enjoy

ABOUT THE ROLE

No two days will ever be the same as a Communications Assistant in our NSW Ambulance Control Centres. Every shift and every call have the potential to be the most rewarding or the most challenging you’ve taken. You could be someone's lifeline, last hope or lucky break and they will be relying on you to guide & support them through what may be their worst moment. While this role is not for the faint hearted and requires a lot of resilience, it is also very rewarding, fulfilling & is one of the most critical roles in the emergency service process as you are the first point of contact to the community in their times of need.

• You will receive, record and quickly progress emergency phone calls made to Triple Zero (000) in a fast paced and dynamic environment.
• You will provide lifesaving first aid advice, be resilient and dynamic whilst recording information and most of all, be the person on the other end of the line ensuring that the caller is provided with the necessary information and support required to ensure the emergency is managed until paramedics arrive on scene.

• This position is based at our Eveleigh Control Centre, which will relocate to Sydney Olympic Park in 2027. Applicants should be prepared to work from the new location after the move. Roles are appointed on a permanent full-time basis across a 24/7 rotating roster.

Want to know what the role is really like? Watch the video below to hear about the day-to-day responsibilities, challenges, and rewards of working in this position, and decide whether it's the right fit for you.

IS THIS JOB RIGHT FOR YOU?

Please refer to the Role Description for more information.

Hear what its like to work for NSW Ambulance

Around the Grounds

ABOUT YOU

• Enjoy working in a busy environment where multi-tasking with high attention to detail is the norm.
• Tech savvy enough to use multiple software systems whilst under pressure.
• Have proven persistence and ability to maintain logical thought processes and remain calm in stressful situations and challenging circumstances.
• Communicate effectively by listening, showing empathy, and adapting your style to the situation.

• Ability to work 12hr shifts on a 24hr rotating roster. (4 days on, 5 days off).

Applicants Information

• You are required to hold a valid First Aid Certificate (HLTAID011), or be willing to obtain prior to your commencement in the Control Centre .

• For information on the process, stages and general frequently asked questions, please refer to the Recruitment and Selection Guide

Our Commitment

NSW Ambulance is committed to building a culturally safe, inclusive, and diverse workforce that reflects the communities we serve. Aboriginal and Torres Strait Islander people are encouraged to apply for all positions across NSW Ambulance. We value the knowledge, skills, experiences, and perspectives that Aboriginal and Torres Strait Islander employees bring to our organisation, patients, communities, and workforce.

If you are an Aboriginal person and wish to obtain more information about applying for a role within NSW Ambulance, please contact the NSW Ambulance Diversity & Inclusion Team on***************@health.nsw.gov.au

If you wish to discuss any accessibility requirements in relation to your application, please contact the NSW Ambulance Diversity & Inclusion Team on***************@health.nsw.gov.au

Qualifications - External

Please note:To be eligible for Permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

• Computer literacy with demonstrated experience in the use of windows based computer applications and an ability to transfer voice activated information into computerised data entry systems.
• Excellent communication skills, both written and oral.
• Ability to work independently and as a team member in a critical environment.
• Ability to think clearly, logically, remain calm in stressful situations and work within defined procedures.
• Organisational skills, including efficient time management and an ability to prioritise tasks.
• High degree of confidentiality, discretion, diplomacy and interpersonal skills suitable for an emergency environment.
• Touch Typing skills of thirty (30) words per minute with an accuracy of 98%. (Validation of typing speed and accuracy will be necessary prior to employment being confirmed.)
• Possess a First Aid Certificate with re-certification every three years to maintain currency and an understanding of basic medical terminology.