Emergency Medical Call Taker

NSW Ambulance; Newcastle; In loco; AUD 77.000 - 94.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary range

Annual leave 5 weeks

Salary packaging

Staff Support Program

Gym & fitness

Descrizione del lavoro

NSW Ambulance is seeking an Emergency Communications Assistant in Charlestown. You will be the first point of contact for the community, handling urgent calls and guiding callers with lifesaving advice in a high-pressure environment.

Role requires resilience, accuracy, and the ability to work a 12-hour shift on a 24-hour roster. Training progression and relocation to the new Sydney Olympic Park site are included.

Competenze

• Hold a valid First Aid Certificate (HLTAID011) or be willing to obtain prior to commencement.
• Computer literacy with Windows-based systems and data entry.
• Excellent written and oral communication skills.
• Ability to work independently and as part of a team in a critical environment.
• Think clearly, stay calm in stressful situations and follow procedures.
• Touch Typing speed of 30 wpm with 98% accuracy.

Mansioni

• Receive and progress emergency calls to Triple Zero (000) in a fast-paced environment.
• Provide lifesaving first aid advice and information to callers while ensuring caller safety.
• Operate from the Eveleigh Control Centre (relocating to Sydney Olympic Park in 2027) on a permanent full-time 24/7 roster.

Conoscenze

Multitasking

Attention to detail

Calm under pressure

Effective communication

Tech savvy

Descrizione del lavoro

Employment Type: PermanentFull Time
Remuneration: Earn up to $85,000
Location: Charlestown
Application closes: 15 November 2026

READY TO BE THE VOICE THAT HELPS SAVE LIVES? JOIN US AS AN EMERGENCY CALL TAKER IN CHARLESTOWN

WHATS ON OFFER

At NSW Ambulance our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join NSW Ambulance include:

• Salary range $67,436(during training) $71,861 per annum (after training) + 12% Super + allowances + shift penalties

• 5 weeks of annual leave per year

• Generous salary packaging options to help you increase your take home pay: Up to $9k for living expenses + $2.6k meal & entertainment + novated leasing

• Staff Support Program with extensive free confidential and professional assistance for staff and their families
• Fitness passport, and medic-fit gyms at most locations with discounted gym membership that both you and your family can enjoy

ABOUT THE ROLE

No two days will ever be the same as a Communications Assistant in our NSW Ambulance Control Centres. Every shift and every call have the potential to be the most rewarding or the most challenging you’ve taken. You could be someone's lifeline, last hope or lucky break and they will be relying on you to guide & support them through what may be their worst moment. While this role is not for the faint hearted and requires a lot of resilience, it is also very rewarding, fulfilling & is one of the most critical roles in the emergency service process as you are the first point of contact to the community in their times of need.

During your training you will learn what an integral role they play within Emergency Services, in addition to this

• You will receive, record and quickly progress emergency phone calls made to Triple Zero (000) in a fast paced and dynamic environment. ·
• You will provide lifesaving first aid advice, be resilient and dynamic whilst recording information and most of all, be the person on the other end of the line ensuring that the caller is provided with the necessary information and support required to ensure the emergency is managed until paramedics arrive on scene. ·

• This position is based at our Eveleigh Control Centre, which will relocate to Sydney Olympic Park in 2027. Applicants should be prepared to work from the new location after the move. Roles are appointed on a permanent full-time basis across a 24/7 rotating roster.

IS THIS JOB RIGHT FOR YOU?

Please refer to the Role Description for more information.

Hear what its like to work for NSW Ambulance

Around the Grounds

ABOUT YOU

We are looking for candidates with the below experience and capabilities:

• Enjoy working in a busy environment where multi-tasking with high attention to detail is the norm.
• Tech savvy enough to use multiple software systems whilst under pressure.
• Have proven persistence and ability to maintain logical thought processes and remain calm in stressful situations and challenging circumstances.
• Communicate effectively by listening, showing empathy, and adapting your style to the situation.

• Ability to work 12hr shifts on a 24hr rotating roster. (4 days on, 5 days off).

Applicants Information

• You are required to hold a valid First Aid Certificate (HLTAID011), or be willing to obtain prior to your commencement in the Control Centre ·

• For information on the process, stages and general frequently asked questions, please refer to the Recruitment and Selection Guide

To discuss the position and role description more before you formally apply, confidential enquiries can be made to ***************@health.nsw.gov.au

Our Commitment

NSW Ambulance is committed to building a culturally safe, inclusive, and diverse workforce that reflects the communities we serve. Aboriginal and Torres Strait Islander people are encouraged to apply for all positions across NSW Ambulance. We value the knowledge, skills, experiences, and perspectives that Aboriginal and Torres Strait Islander employees bring to our organisation, patients, communities, and workforce.

If you are an Aboriginal person and wish to obtain more information about applying for a role within NSW Ambulance, please contact the NSW Ambulance Diversity & Inclusion Team on***************@health.nsw.gov.au

If you wish to discuss any accessibility requirements in relation to your application, please contact the NSW Ambulance Diversity & Inclusion Team on***************@health.nsw.gov.au

Qualifications - External

Please note:To be eligible for Permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

• Computer literacy with demonstrated experience in the use of windows based computer applications and an ability to transfer voice activated information into computerised data entry systems.
• Excellent communication skills, both written and oral.
• Ability to work independently and as a team member in a critical environment.
• Ability to think clearly, logically, remain calm in stressful situations and work within defined procedures.
• Organisational skills, including efficient time management and an ability to prioritise tasks.
• High degree of confidentiality, discretion, diplomacy and interpersonal skills suitable for an emergency environment.
• Touch Typing skills of thirty (30) words per minute with an accuracy of 98%. (Validation of typing speed and accuracy will be necessary prior to employment being confirmed.)
• Possess a First Aid Certificate with re-certification every three years to maintain currency and an understanding of basic medical terminology.

Applications Close: