Emergency Medical Call Taker

NSW Ambulance; Sydney; On-site; AUD 67,000 - 85,000; Full time

Benefits offered by this job

5 weeks annual leave

Salary packaging options

Staff Support Program

Fitness passport

Medic-fit gyms

Job summary

NSW Ambulance is seeking an Emergency Call Taker in Eveleigh to play a critical role in the community. You will handle Triple Zero calls, provide first aid guidance, and support families during emergencies.

The position is based at Eveleigh with relocation to Sydney Olympic Park in 2027 and offers a permanent full-time contract on a 24/7 roster. Training is provided, with a pathway to shift-based responsibilities and ongoing professional development.

Qualifications

• Candidates with the ability to multitask in a fast-paced environment.
• Strong communication skills and empathy when assisting callers.
• Tech savvy enough to operate multiple systems under pressure.

Responsibilities

• Answer and triage emergency calls to Triple Zero (000) in a fast-paced environment.
• Provide lifesaving advice and gather essential information for responders.
• Remain calm, record details accurately, and guide callers until paramedics arrive.

Skills

Multitasking

Tech savvy

Calm under pressure

Empathy & communication

Attention to detail

Education

First Aid Certificate HLTAID011

Tools

Emergency dispatch software

CRM systems

Job description

Employment Type:PermanentFull Time
Remuneration: Earn up to $85,000
Location:Currently Eveleigh, relocation to Sydney Olympic Park in 2027
Application closes:31 December 2026

READY TO BE THE VOICE THAT HELPS SAVE LIVES? JOIN US AS AN EMERGENCY CALL TAKER IN EVELEIGH

WHATS ON OFFER

At NSW Ambulance our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join NSW Ambulance include:

Salary range $67,436(during training) $71,861 per annum (after training) + 12% Super + allowances + shift penalties

• 5 weeks of annual leave per year

Generous salary packaging options to help you increase your take home pay: Up to $9k for living expenses + $2.6k meal & entertainment + novated leasing

• Staff Support Program with extensive free confidential and professional assistance for staff and their families
• Fitness passport, and medic-fit gyms at most locations with discounted gym membership that both you and your family can enjoy

ABOUT THE ROLE

No two days will ever be the same as a Communications Assistant in our NSW Ambulance Control Centres. Every shift and every call have the potential to be the most rewarding or the most challenging youve taken. You could be someone's lifeline, last hope or lucky break and they will be relying on you to guide & support them through what may be their worst moment. While this role is not for the faint hearted and requires a lot of resilience, it is also very rewarding, fulfilling & is one of the most critical roles in the emergency service process as you are the first point of contact to the community in their times of need.

During your training you will learn what an integral role they play within Emergency Services, in addition to this

• You will receive, record and quickly progress emergency phone calls made to Triple Zero (000) in a fast paced and dynamic environment.
• You will provide lifesaving first aid advice, be resilient and dynamic whilst recording information and most of all, be the person on the other end of the line ensuring that the caller is provided with the necessary information and support required to ensure the emergency is managed until paramedics arrive on scene.

This position is based at our Eveleigh Control Centre, which will relocate to Sydney Olympic Park in 2027. Applicants should be prepared to work from the new location after the move. Roles are appointed on a permanent full-time basis across a 24/7 rotating roster.

Want to know what the role is really like? Watch the video below to hear about the day-to-day responsibilities, challenges, and rewards of working in this position, and decide whether it's the right fit for you.

IS THIS JOB RIGHT FOR YOU?

Hear what its like to work for NSW Ambulance

ABOUT YOU

We are looking for candidates with the below experience and capabilities:

• Enjoy working in a busy environment where multi-tasking with high attention to detail is the norm.
• Tech savvy enough to use multiple software systems whilst under pressure.
• Have proven persistence and ability to maintain logical thought processes and remain calm in stressful situations and challenging circumstances.
• Communicate effectively by listening, showing empathy, and adapting your style to the situation.

Ability to work 12hr shifts on a 24hr rotating roster. (4 days on, 5 days off).

Applicants Information

• You are required to hold a valid First Aid Certificate (HLTAID011), or be willing to obtain prior to your commencement in the Control Centre

Our Commitment?

NSW Ambulance is committed to building a culturally safe, inclusive, and diverse workforce that reflects the communities we serve. Aboriginal and Torres Strait Islander people are encouraged to apply for all positions across NSW Ambulance. We value the knowledge, skills, experiences, and perspectives that Aboriginal and Torres Strait Islander employees bring to our organisation, patients, communities, and workforce.

Please note: To be eligible for Permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.