Lifeguard / Customer Service Officer

Shire of East Gippsland; Bairnsdale; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Discounted membership to recreationfac

Flexible hours

Training and professional development

Job summary

East Gippsland Shire Council is seeking a Lifeguard and Customer Service Officer for the Bairnsdale Aquatic and Recreation Centre (BARC). This casual role involves supervising patrons, handling reception duties and phone inquiries, and participating in daily customer service activities across flexible hours.

Applicants must hold a Pool Lifeguard certificate, First Aid and CPR, and a Working with Children Check (18+).

Qualifications

• Employee Working with Children Check (n/a if under 18)
• First Aid and CPR
• Current Pool Lifeguard certificate
• Applicants must be at least 16 years old and legally able to work in Australia; junior rates apply to staff under 18

Responsibilities

• Supervise pool patrons to ensure a safe and enjoyable environment
• Provide high level reception and telephone service
• Support day-to-day customer service operations
• Maintain a neat and professional appearance on duty

Skills

Customer service

Conflict resolution

POS systems

Teamwork

Education

Working with Children Check

First Aid and CPR

Pool Lifeguard certificate

Tools

POS systems

Job description

We Are East Gippsland Shire: Nestled in a stunning natural environment, East Gippsland boasts breathtaking landscapes from the ocean to the mountains and has a tight-knit community. East Gippsland Shire Council employs dedicated locals, passionate about supporting the needs of our community. East Gippsland Shire Council manages 2 recreation centres, an outdoor pool and a splash park, providing our residents with safe and enjoyable places for exercise and play. If you want to turn your passion for the water into a career, this might just be the perfect role for you.

The Opportunity

As a Lifeguard and Customer Service Officer, you’ll supervise all patrons in the pool to ensure a safe and enjoyable environment. You’ll be responsible for providing a high level of quality service at reception and over the telephone. You’ll also be part of various daily activities involved in the day-to-day customer service operations. This is a casual position, with variable hours, working from the Bairnsdale Aquatic and Recreation Centre (BARC).

You’re looking for someone who can:

• Deliver friendly, helpful customer service and handle conflicts with patrons in a calm and respectful way.
• Maintain a neat and professional appearance while on duty.
• Understanding and use of point-of-sale systems with knowledge of club membership processes.
• Work well as part of a team, follow policies and procedures and support a positive workplace environment.

You must have the following qualifications/licenses:

• Employee Working with Children Check (n/a if under 18)
• First Aid and CPR
• Current Pool Lifeguard certificate

Applicants must be at least 16 years old and legally able to work in Australia. Junior rates apply to staff under 18 years old.

Why you’ll love working at the BARC:

• Fun and supportive working environment.
• Discounted membership to our recreation facilities
• Great opportunities for training and professional development
• Flexible hours (mornings, days, evenings and weekend shifts)
• Work-life balance close to beaches, mountains, parks and lakes
• Access to the Employee Assistance Program and Social Club

Applications close at 11:45pm on 22 November 2026.

Questions? For a confidential discussion about the position or to learn more, please contact Christian Ferretti, Aquatic Operations Team Leader or Maddison Sumner, Customer Experience Team Leader on [phone].

EGSC is committed to being a diverse and inclusive organisation that supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islander people, people who identify as LGBTIQA+, gender diverse people, religiously, culturally and linguistically diverse people and people of any age.

East Gippsland Shire Council is committed to upholding the Child Safe Standards and has a zero tolerance for child abuse and harm.