Summer Lifeguard / Customer Service Officer - Orbost Outdoor Pool

Pulse Software; Orbost; On-site; AUD 47,000 - 66,000; Part time

Job summary

East Gippsland Shire Council is seeking a Lifeguard and Customer Service Officer for the Orbost Outdoor Pool. This casual seasonal role involves supervising pool patrons and delivering high-quality reception and telephone service, supporting daily customer service operations.

The 2026/27 season runs 1 November 2026 to 15 March 2027. On-site, with varied hours across mornings, days, evenings and weekends, it requires an Employee Working with Children Check, First Aid/CPR and a current Lifeguard

Qualifications

• Employee Working with Children Check
• First Aid and CPR
• Current Pool Lifeguard certificate

Responsibilities

• Deliver friendly, helpful customer service and handle conflicts with patrons in a calm and respectful way.
• Maintain a neat and professional appearance while on duty.
• Understanding and use of point-of-sale systems with knowledge of club membership processes.
• Work well as part of a team, follow policies and procedures and support a positive workplace environment.

Skills

Customer service

Communication

Tools

Point-of-sale systems

Membership processes

Job description

Department: Recreation Facilities and Services

Compensation: Hourly Rate AUD $41.20 - $41.20

Employment type: Casual - Seasonal

Work Arrangement: On-site

We Are East Gippsland Shire:

Nestled in a stunning naturalenvironment, East Gippsland boasts breathtaking landscapes from the ocean tothe mountains and has a tight-knit community. East Gippsland Shire Councilemploys dedicated locals, passionate about supporting the needs of our community.East Gippsland Shire Council manages 2 recreation centres in Bairnsdale andLakes Entrance, the Orbost outdoor pool and Metung splash park, providing ourresidents with safe and enjoyable places for exercise and play. If you want to turn your passion for the water into acareer, this might just be the perfect role for you.

The Opportunity:

As a Lifeguard and Customer Service Officer, you’ll superviseall patrons in the pool to ensure a safe and enjoyable environment. You’ll beresponsible for providing a high level of quality service at reception and overthe telephone. You’ll also be part of various daily activities involved in the day-to-daycustomer service operations.

This is a casual position, with varied,seasonal hours during the Orbost Outdoor Pool’s opening season. For the 2026/27 season the pool will be open from 1 November 2026 - 15 March 2027.

We’re looking for someone who can:

• Deliverfriendly, helpful customer service and handle conflicts with patrons in a calmand respectful way.
• Maintain aneat and professional appearance while on duty.
• Understanding anduse of point-of-sale systems with knowledge of club membership processes.
• Work well aspart of a team, follow policies and procedures and support a positive workplaceenvironment.

You must have the following qualifications/licenses before you start:

• Employee Working withChildren Check
• First Aid and CPR
• Current PoolLifeguard certificate

Applicants must be at least 16 yearsold and legally able to work in Australia.

Why you’ll love working at the OrbostOutdoor Pool:

• Fun and supportive working environment.
• Discounted membership to our recreationfacilities
• Great opportunities for training andprofessional development
• Flexible hours (mornings, days, evenings andweekend shifts)
• Work-life balance close to beaches, mountains,parks and lakes
• Access to theEmployee Assistance Program and Social Club

Questions?For a confidential discussion about the position or to learn more, pleasecontact Matt Tyter,Aquatic Operations Team Leader or Grace Prior, Customer Experience Team Leaderon[phone]

EGSC is committed to being a diverseand inclusive organisation that supports flexible and accessible workingarrangements for all. This includes people with a disability, Aboriginal andTorres Strait Islander people, people who identify as LGBTIQA+, gender diversepeople, religiously, culturally and linguistically diverse people and people ofany age.

East Gippsland Shire Council is committed to upholding the Child Safe Standards and has a zerotolerance for child abuse and harm.