Lifeguard / Customer Service Officer

Pulse Software; Bairnsdale; On-site; AUD 54,000 - 58,000; Part time

Benefits offered by this job

Discounted membership

Training & development

Flexible hours

Employee Assistance Program

Social Club

Work-life balance

Job summary

East Gippsland Shire Council is seeking a Lifeguard and Customer Service Officer for the Bairnsdale Aquatic and Recreation Centre. This on-site casual role involves supervising patrons in the pool area to maintain a safe, welcoming environment and delivering quality service at reception and over the phone.

The position offers flexible hours, opportunities for training and development, and a supportive team atmosphere close to beaches and parks.

Qualifications

• Employee Working with Children Check (n/a if under 18).
• First Aid and CPR.
• Current Pool Lifeguard certificate.

Responsibilities

• Supervise pool patrons to ensure safety and enjoyment.
• Provide high-quality service at reception and over the telephone.
• Participate in daily customer service operations and related activities.

Skills

Customer service

Conflict resolution

Reception duties

Telephone support

POS systems

Teamwork

Tools

Point-of-sale systems

Job description

Department: Recreation Facilities and Services

Compensation: Salary AUD $38.85 - $42.25

Employment type: Casual - Pool

Work Arrangement: On-site

We Are East Gippsland Shire:

Nestled in a stunning natural environment, East Gippsland boasts breathtaking landscapes from the ocean to the mountains and has a tight-knit community. East Gippsland Shire Council employs dedicated locals, passionate about supporting the needs of our community. East Gippsland Shire Council manages 2 recreation centres, an outdoor pool and a splash park, providing our residents with safe and enjoyable places for exercise and play.If you want to turn your passion for the water into a career, this might just be the perfect role for you.

The Opportunity:

As a Lifeguard and Customer Service Officer, you’ll supervise all patrons in the pool to ensure a safe and enjoyable environment. You’ll be responsible for providing a high level of quality service at reception and over the telephone. You’ll also be part of various daily activities involved in the day-to-day customer service operations.

This is a casual position, with variable hours, working from the Bairnsdale Aquatic and Recreation Centre (BARC).

We’re looking for someone who can:

• Deliver friendly, helpful customer service and handle conflicts with patrons in a calm and respectful way.
• Maintain a neat and professional appearance while on duty.
• Understanding and use of point-of-sale systems with knowledge of club membership processes.
• Work well as part of a team, follow policies and procedures and support a positive workplace environment.

You must have the following qualifications/licenses

• Employee Working with Children Check (n/a if under 18)
• First Aid and CPR
• Current Pool Lifeguard certificate

Applicants must be at least 16 years old and legally able to work in Australia. Junior rates apply to staff under 18 years old.

Why you’ll love working at the BARC:

• Fun and supportive working environment.
• Discounted membership to our recreation facilities
• Great opportunities for training and professional development
• Flexible hours (mornings, days, evenings and weekend shifts)
• Work-life balance close to beaches, mountains, parks and lakes
• Access to the Employee Assistance Program and Social Club

Applications close at 11:45pm on 22 November 2026.Applications will be reviewed upon receipt, and interviews may be scheduled during the advertising period, so don't delay in submitting yours!

Questions? For a confidential discussion about the position or to learn more, please contact Christian Ferretti, Aquatic Operations Team Leader or Maddison Sumner, Customer Experience Team Leaderon [phone]

EGSC is committed to being a diverse and inclusive organisation that supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islander people, people who identify as LGBTIQA+, gender diverse people, religiously, culturally and linguistically diverse people and people of any age.

East Gippsland Shire Council is committed to upholding the Child Safe Standards and has a zero tolerance for child abuse and harm.