Life Assist Domain Lead

SilkRoad; Adelaide; On-site; AUD 150,000 - 200,000; Full time

Benefits offered by this job

Free road service

RAA Rewards Program

Discounts on RAA products

Flexible work arrangements

Training & Development opportunities

Wellbeing facilities

Job summary

RAA is establishing The Garage as a dedicated growth and incubation centre to test, validate and scale new opportunities focused on helping members navigate life's moments. As Life Assist Domain Lead, you will drive a new growth domain from concept to launch, partnering with product, design, technology, data and commercial strategy teams.

You will uncover unmet needs, design services and experiences with strong customer value, and translate insights into viable ventures that improve members’

Qualifications

• Significant experience developing new products, services or propositions focused on customer or member outcomes.
• Strong customer-centred design, discovery and validation skills, with the ability to translate insights into meaningful solutions.
• Experience using customer research, behavioural insights and market evidence to shape investment and proposition decisions.

Responsibilities

• Lead the development of a new growth domain focused on member support at scale.
• Identify unmet needs, design innovative services and experiences, and build strategic partnerships.
• Take concepts from idea through validation and launch readiness to market.

Skills

Product development

Customer research

Partnership building

Commercial acumen

Innovation & experimentation

Job description

• Full-time permanent position based in Adelaide CBD
• Lead The Garage - RAA's new growth and incubation centre
• Create products, services and ventures that help members navigate life's most important moments

We're building something different!

The Garage is our dedicated growth and incubation centre, created to explore new markets, launch new ventures, and develop the products and services that will shape our future. Designed as a standalone growth engine, it brings together expertise in product, design, technology, data and commercial strategy to rapidly test, learn and scale new opportunities.

It's where ambition meets execution. Where ideas become ventures. And where the future gets built.

As the Life Assist Domain Lead, you'll lead the development of an entirely new growth domain focused on helping members navigate life's challenges, transitions and opportunities. You'll identify unmet needs, design innovative services and experiences, build strategic partnerships, and take new concepts from idea through to validation and launch readiness.

This is a unique opportunity to create products and services that make a meaningful difference in people's lives. From supporting independent ageing and wellbeing through to solving everyday life challenges, you'll work at the intersection of customer insight, innovation, strategy and commercial growth.

Working alongside specialists across product, design, technology, data and commercial strategy, you'll help shape what the future of member support looks like and build ventures that create lasting value for both members and RAA.

About You

You're passionate about understanding people and solving real-world problems. You combine empathy and curiosity with commercial thinking, and you're energised by taking ideas from concept to reality.

You know how to uncover unmet customer needs, test assumptions and turn insights into products, services and experiences that people genuinely value. You thrive in environments where innovation, experimentation and collaboration are key to success.

We're looking for someone with:

• Significant experience developing new products, services or propositions focused on customer or member outcomes
• Strong customer-centred design, discovery and validation skills, with the ability to translate insights into meaningful solutions
• Experience using customer research, behavioural insights and market evidence to shape investment and proposition decisions
• Experience building partnerships with service providers, community organisations or industry stakeholders to extend capability and reach
• Strong commercial acumen and the ability to balance customer value with sustainable growth opportunities
• A passion for innovation, experimentation and creating positive outcomes for customers and communities

When you join RAA, you'll find more than just a role:

• The opportunity to build a new growth domain from the ground up
• The chance to create products and services that genuinely improve members' lives
• A highly visible role shaping one of RAA's most exciting strategic growth initiatives
• The ability to work with talented specialists across strategy, product, technology, design and data
• Exposure to venture building, innovation and growth at scale
• The opportunity to help define the future of member services at one of South Australia's most trusted brands

The Garage. The engine room of what's next

About us

Established in 1903, RAA has grown up alongside South Australia - and for more than 120 years, the community has trusted us to have their back. Known for our iconic road service and insurance, we now support over 840,000 members across travel, solar and battery solutions, EV charging and more. And we don’t just deliver services, we stand up for what matters, advocating for safety, wellbeing and a stronger future for our state.

Our purpose is simple: be better for our members and better for our community. Guided by our values — Member Obsessed, Doing the Right Thing, Delivering Together and Courageously Challenging. We’re one of SA’s most trusted brands and largest employers. We’re on a mission to be the #1 employer of choice, creating an inclusive, supportive workplace where our people feel empowered to make a real difference, every day.

Benefits

We believe in rewarding our people for the work they do. As part of the RAA team, you'll enjoy:

• Free RAA premium road service
• Access to our RAA Rewards Program
• Generous discounts on all RAA products
• Flexible work arrangements
• Ongoing Training & Development opportunities and a Study Support Program
• Wellbeing facilities and Corporate Health Insurance Plan

We’re committed to a diverse, inclusive workplace where everyone is valued for their unique contributions. We welcome applications from people of all ages and backgrounds, including people living with disability, First Nations Peoples, LGBTIQA+ community members, and people from culturally diverse backgrounds.