AI Hub - Capability & Change Lead

SilkRoad; Adelaide; On-site; AUD 140,000 - 190,000; Full time

Job summary

RAA in Adelaide is seeking a Capability & Change Lead, AI, to build AI capability across the organisation and lead the people side of the AI transformation.

You will develop learning programs, drive adoption, and partner with business leaders, People & Culture, the AI Hub and AI Champions Network to embed new ways of working.

This pivotal role shapes how AI becomes part of how RAA works, learns and grows, supporting a culture of experimentation and continuous improvement.

Qualifications

• Experience leading capability building or organisational change initiatives within a complex organisation.
• Experience designing and delivering learning programs that build practical skills and confidence across a diverse workforce.
• Experience leading change and adoption activities associated with new technology, systems or ways of working.
• Experience establishing and growing networks or communities of practice that support ongoing capability and engagement.
• Strong knowledge of change management and adoption methodologies and their practical application.
• Sound understanding of learning design principles and how to build capability across varied audiences.
• Well-developed communication and stakeholder engagement skills, with the ability to build trust and support behavioural change.
• A tertiary qualification in Organisational Psychology, HR, Business, Learning & Development or a related field; certification in change management or in learning design or facilitation is highly regarded

Responsibilities

• Lead the people side of RAA's AI transformation and build AI capability across the organisation.
• Develop learning programs, drive adoption initiatives, build change readiness and support workforce transition as AI becomes embedded in daily work.
• Partner with business leaders, People & Culture, the AI Hub and the AI Champions Network to foster a culture of experimentation and continuous improvement.
• Design role-based learning pathways and change strategies; grow the AI Champions Network and lead communications.
• Shape learning programs and change strategies that define how RAA works, learns and grows for years to come.
• Collaborate with leadership to align change activities with strategic AI priorities.

Skills

Capability building

Organisational change

Learning design

Change adoption

Stakeholder engagement

Change management

Learning delivery

Communication skills

Education

Tertiary qualification in Organisational Psychology/HR/Business/Learning & Development

Change management certification (Prosci/ADKAR) or learning design facilitation

Job description

• Full-time permanent position based in Adelaide CBD reporting the Senior Manager AI Hub
• Lead the people side of RAA's AI transformation
• Build AI capability, drive adoption and champion change across the organisation

RAA is embarking on an ambitious AI-first transformation, embedding artificial intelligence as an operating principle across the organisation rather than treating it as a standalone technology initiative. As part of our newly established AI Hub, real value only comes when our people are equipped, confident and supported to work in new ways.

As the Capability & Change Lead, AI, you'll build AI capability across RAA and help individuals, teams and leaders successfully adopt new ways of working enabled by AI. You'll lead the people side of RAA's AI transformation, developing learning programs, driving adoption initiatives, building change readiness and supporting workforce transition as AI becomes embedded in everyday work.

Partnering with business leaders, People & Culture, the AI Hub and the AI Champions Network, you'll build a culture of experimentation, learning and continuous improvement, while making sure employees remain supported throughout change. From designing role-based learning pathways and change strategies, to growing our AI Champions Network and leading clear, practical communications, you'll be central to how AI becomes part of how RAA works, learns and grows.

This is a rare opportunity to shape the human side of AI adoption in one of South Australia's most trusted organisations.

About You

You're passionate about people and capability, and you understand that successful AI adoption depends as much on confidence, culture and change readiness as it does on the technology itself. You know how to bring people along on a journey of change, translating new ways of working into practical, everyday confidence.

We're looking for someone with:

• Demonstrated experience leading capability building or organisational change initiatives within a complex organisation
• Experience designing and delivering learning programs that build practical skills and confidence across a diverse workforce
• Experience leading change and adoption activities associated with new technology, systems or ways of working
• Experience establishing and growing networks or communities of practice that support ongoing capability and engagement
• Strong knowledge of change management and adoption methodologies and their practical application
• Sound understanding of learning design principles and how to build capability across varied audiences
• Well-developed communication and stakeholder engagement skills, with the ability to build trust and support behavioural change
• A tertiary qualification in Organisational Psychology, Human Resources, Business, Learning & Development or a related field; certification in change management (such as Prosci or ADKAR) or in learning design or facilitation is highly regarded

When you join RAA, you'll find more than just a capability and change role:

• The opportunity to lead the people side of a genuine, organisation-wide AI transformation
• The ability to build and grow RAA's AI Champions Network from the ground up
• A chance to shape learning programs and change strategies that will define how RAA works for years to come
• The opportunity to partner closely with business leaders, People & Culture and the AI Hub on high-visibility initiatives
• A collaborative, purpose-driven environment where helping people grow is genuinely valued

About us

Established in 1903, RAA has grown up alongside South Australia - and for more than 120 years, the community has trusted us to have their back. Known for our iconic road service and insurance, we now support over 840,000 members across travel, solar and battery solutions, EV charging and more. And we don't just deliver services, we stand up for what matters, advocating for safety, wellbeing and a stronger future for our state.

Our purpose is simple: be better for our members and better for our community. Guided by our values - Member Obsessed, Doing the Right Thing, Delivering Together and Courageously Challenging. We're one of SA's most trusted brands and largest employers. We're on a mission to be the #1 employer of choice, creating an inclusive, supportive workplace where our people feel empowered to make a real difference, every day.

Benefits

We believe in rewarding our people for the work they do. As part of the RAA team, you'll enjoy:

• Free RAA premium road service
• Access to our RAA Rewards Program
• Generous discounts on all RAA products
• Flexible work arrangements
• Ongoing Training & Development opportunities and a Study Support Program
• Wellbeing facilities and Corporate Health Insurance Plan

We’re committed to a diverse, inclusive workplace where everyone is valued for their unique contributions. We welcome applications from people of all ages and backgrounds, including people living with disability, First Nations Peoples, LGBTIQA+ community members, and people from culturally diverse backgrounds.