Library Tech & Digital Services Specialist (Perth CBD)

City of Perth; Perth; On-site; AUD 92,000 - 97,000; Full time

Job summary

The City of Perth Library is seeking a Library Technical Officer to support and maintain its technology systems and digital services. You will ensure smooth operation of library hardware and software, including public computers, printing, copying and scanning services, RFID and AV equipment.

Working with the Team Leader Technical Services, you will troubleshoot the integrated library management system, support staff, and provide training to staff and customers to enhance digital literacy and

Qualifications

• Proven problem-solving abilities and initiative to independently resolve technical issues in a customer-focused environment.
• Experience supporting and troubleshooting PCs, multi-function devices and customer-facing printing, copying, and scanning services.
• Experience working with vendors to support an IT environment.
• Strong technical capability across hardware and software, including Windows 11 and Microsoft 365 applications.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts clearly and provide effective training and support to staff and library customers with varying levels of digital literacy.

Responsibilities

• Maintain and support the library’s technology infrastructure, including RFID equipment, public computers, digital signage, mobile duress systems, and audio-visual equipment.
• Administer and troubleshoot library-specific software and applications, ensuring reliable and effective service delivery.
• Provide technical support to library customers, resolving issues relating to printing, scanning, copying, and other digital services.
• Deliver training and ongoing support to library staff on corporate and library technologies through formal trainings sessions and one-on-one assistance.
• Contribute to a seamless customer experience by ensuring library technology systems remain operational, accessible, and user-friendly.

Skills

Problem-solving

IT troubleshooting

Windows 11

Microsoft 365

Communication skills

Staff training

Tools

RFID systems

Public computers

Printers/Scanners

MFD support

AV equipment

Library management systems

Job description

The City of Perth Library is seeking a Library Technical Officer to support and maintain its technology systems and digital services. You will ensure smooth operation of library hardware and software, including public computers, printing, copying and scanning services, RFID and AV equipment.

Working with the Team Leader Technical Services, you will troubleshoot the integrated library management system, support staff, and provide training to staff and customers to enhance digital literacy and