Library IT Officer - Flexible 35-Hour Tech Support

the original; Sydney; On-site; AUD 73,000 - 90,000; Full time

Benefits offered by this job

Flexitime

12% superannuation

Competitive leave entitlements

Ongoing training and development

Fitness Passport

Social clubs

Wellbeing programs

Permanent full-time role

Job summary

Blacktown City Council is seeking a Library IT Officer to support library systems, devices and digital services across our network. You will install, test and maintain hardware and software, provide hands-on technical support, and troubleshoot issues to keep staff and customers connected.

Working with our Digital Services team and external vendors, you will deliver technology training, help upgrade systems and contribute ideas to improve library services and the community experience.

Qualifications

• Provide hands-on technical support for library systems, devices and digital services.
• Install and test hardware and software, troubleshoot issues, and maintain documentation.
• Deliver technology training and contribute ideas to improve library services.

Responsibilities

• Support systems, devices and digital services across the library network.
• Install and test hardware and software, troubleshoot issues, and maintain documentation.
• Work with vendors and the Council's Digital Services team to resolve problems.
• Deliver technology training and support system upgrades.
• Contribute ideas to improve library services and the customer experience.

Skills

Customer-focused IT

Hands-on support

Hardware installation

Software installation

Troubleshooting

Documentation

Vendor liaison

Job description

Blacktown City Council is seeking a Library IT Officer to support library systems, devices and digital services across our network. You will install, test and maintain hardware and software, provide hands-on technical support, and troubleshoot issues to keep staff and customers connected.

Working with our Digital Services team and external vendors, you will deliver technology training, help upgrade systems and contribute ideas to improve library services and the community experience.